Mahalakshmi M
Chennai
Summary
Dynamic professional with a proven track record at AXIS BANK, excelling in dual approval processes and enhancing client satisfaction. Skilled in technical troubleshooting and effective communication, I consistently resolve complex issues while building strong relationships. Committed to quality control and performance evaluation, I ensure accuracy and accountability in all client interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst
CITI BANK
02.2021 - 11.2024
- The objective is to resolve client inquiries and issues, and to provide ongoing support.
- Maker-checker is a process where the client, who initiates an action, and the bank, which is responsible for reviewing and approving the action. It is used to improve accuracy, and accountability.
- Responsible for dual approval that clearly helps to protect our business, but it also helps protect against making unintended errors or deviating from the process.
- A maker-checker process, actually a second pair of eyes, helps spot things that appear suspicious, strange, or incorrect.
- Axis Bank acquired the consumer banking business from Citi Bank on March 1, 2023. Axis Bank is using certain trademarks temporarily under license from the CITI Group.
- Tools utilized: Eclipse, WebRQ, and LinQ.
Senior Customer Relationship Officer
BANK BAZAAR
12.2017 - 05.2020
- Making financial planning to the customers regarding the specified product of Term Insurance and credit cards from different banks over the phone call, making an awareness and importance of the Term Insurance how it will protect the Dependents and getting the customers requirement.
- Analyzing the real needs of the customers, suggesting the best product that suits the customers’ needs and helping them for taking right Term Insurance through Online.
- Need to get the required documents from the customers to close the deal till the end of policy document received by the customer that is till end to end follow the case servicing to serve the customers.
Technical Support
ALLSEC TECHNOLOGIES LTD
10.2016 - 11.2017
- Responsible for taking control and resolving Complex Technical and Escalated customer issues.
- Identify and provide inputs on unique (or) recurring customer problems.
Education
B.E - CSE
Meenakshi College of Engineering
Chennai05-2016
HSC -
St.Joseph’s girls Higher SecondarySchool
Chennai01.2012
SSLC -
St.Joseph’s girls Higher SecondarySchool
Chennai01.2010
Skills
- Technical troubleshooting
- Client inquiry resolution
- Effective communication
- Problem solving
- Time management
- Decision making
- Customer service and satisfaction
- Performance evaluation
- Excellent communication
- Multitasking Abilities
- Relationship building
- Computer skills
- Quality control
- Documentation and reporting
- Task prioritization
- Dual approval
- LinQ
- Eclipse
- WebRQ
- MS office
Certification
- Received a Volunteer Award from the 13th State-Level Women’s Convention.
- Received Shining Star Award for the best CQ at CITI Bank.
Languages
- Tamil
- English
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge.
Personal Information
- Father's Name: S. Murugesan
- Date of Birth: 02/15/95
- Gender: Female
- Religion: Hindu
Accomplishments
- Top Sales Award 2022 at Citi Bank.
- Shining Star Award 2022 from Citi Bank.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Affiliations
- Basic working knowledge of Microsoft Office.
- Knowledge of computer and office skills, type approximately 35 WPM.
- Creative activities such as art, crafts, and playing music.
- Cooking and meditation.
Timeline
Senior Analyst
CITI BANK
02.2021 - 11.2024
Senior Customer Relationship Officer
BANK BAZAAR
12.2017 - 05.2020
Technical Support
ALLSEC TECHNOLOGIES LTD
10.2016 - 11.2017
B.E - CSE
Meenakshi College of Engineering
HSC -
St.Joseph’s girls Higher SecondarySchool
SSLC -
St.Joseph’s girls Higher SecondarySchool
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