Kajal Kumari

Experience at ZENITH DRINKS PRIVATE LIMITED as an E-commerce Operations Executive, managing day-to-day operations on e-commerce platforms like Flipkart, CRED, JioMart, and others. Handled product listing, catalog management, pricing, and inventory control. Coordinated marketing campaigns, and ensured timely execution of promotional offers and sale events. Tracked and processed customer returns, RTOs, SPF claims, and ensured timely resolution of disputes. Maintained communication with account managers and platform support for issue resolution. Analyzed sales data and platform metrics to optimize listing visibility and drive higher sales. Ensured compliance with platform policies, including GST, CA verification, and trademark requirements. Actively followed up on payments, claims, and onboarding procedures across platforms.