Kajal Mishra
Mehrauli
Summary
. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Management Trainee
Genpact India Pvt. Ltd
04.2021 - Current
- Oversaw a portfolio of 1,200 clients for an Australian company that possesses 66% of the beverages market in Australia.
- Checked delinquent invoices on a daily basis and sent out reminders for pending invoices.
- Handling consumer inquiries via email and phone to aid the clearing of overdue invoices.
- Creating new client accounts and determining appropriate credit limits based on credit application forms.
- Monitored and adjusted credit limits based on payment history and transaction patterns
- Addressed customer inquiries regarding refunds for non-receipt of goods, unallocated cash, and paid invoices not reflected in customer account statements
- Generated various reports from MS Dynamics to assess customer accounts based on overdue invoices, sending reminders thrice a month
- Implemented actions on non-payment accounts, including freezing accounts for invoices past 60 days
- Initiated the handover of accounts to the legal team for overdue invoices exceeding 90 days
- Executed journal entries to rectify duplicate payments and account payment mismatches, including write-offs to escrow accounts
- Deductions management for Big 4 customers specializing connect with Stock and pricing related claims amounting to $19 M in a year
- Generated reports from the system, including off-hold reports, on-hold reports, call lists (ATB reports), and unallocated cash reports.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Assisted with onboarding of new employees by providing training and development resources.
Senior Executive Billing
EXL Service Pvt. Ltd
10.2017 - 03.2021
- Proficiently managed the complete invoice delivery process in alignment with client requirements
- Successfully processed both billable and non-billable invoice generation, including pre-bills, memo bills, and internal invoices
- Consistently uploaded clients' invoices to their designated portals, ensuring accurate record-keeping in internal systems
- Pulled invoice backups from People Soft ERP system in compliance with client specifications, providing customers with receipts for early payments
- Skillfully prepared file maintenance and transmittals to facilitate efficient billing operations
- Executed the retrieval of billing worksheets from PeopleSoft system for invoice generation.
- Compiled various reports, including SLA reports, weekly process reports, day-end reports, unmailed reports, undelivered reports, dashboards, invoice count reports, and Turn Around Time (TAT) reports.
Education
Master Of Commerce -
06.2017
Skills
- Credit Management
- Deductions
- Account Reconciliation
- Customer Query Resolution
- Credit Application Processing
- Credit Limit Assessment
- Invoice Tracking
- Reporting and Analysis
- MS Dynamics
- Journal Entries
- Customer Relationship Management
- Communication Skills
- Problem-Solving
- Time Management
Accomplishments
- Streamlined client’s invoices collections and quality control achieving 108% paid up invoices.
- Awarded numerous times for best performer in handling assigned region.
Timeline
Management Trainee
Genpact India Pvt. Ltd
04.2021 - Current
Senior Executive Billing
EXL Service Pvt. Ltd
10.2017 - 03.2021
Master Of Commerce -
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