KAJAL MISHRA
Summary
Dedicated professional committed to making substantial contributions towards organizational objectives by leveraging skills and expertise. Committed to ongoing personal and professional development for continuous improvement and success.
Overview
5
5
years of professional experience
Work History
Campaign Manager
Magicbricks - Times of India group
2023.06 - 2024.07
- Manage end-to-end client campaigns, ensuring seamless execution from onboarding to renewal.
- Proactively monitoring campaigns to address issues and ensure timely activation.
- Handled mailer activities and manual data uploads.
- Conducted weekly quality checks on leads and liaised with clients to address any necessary adjustments to campaign configurations, pricing, or highlights.
- Resolved customer service issues related to campaigns in a timely manner while maintaining positive relationships with clients.
- Increased company revenue by securing many type accounts.
PR Officer/Project Coordinator
CBS PUBLISHERS & DISTRIBUTORS.
2023.02 - 2023.05
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Took charge of coordinating and leading the student ambassador program while working closely with the project director.
- Maintained effective collaboration with the sales team and institutional faculties by overseeing proposal creation, email communication, and presentation preparation.
- Ensured seamless coordination amongst different departments to enhance communication with key clients, authors, and faculties.
- Created and managed a range of documents, presentations, and MIS reports, emphasizing the importance of proper organization in both digital and physical formats.
- Scheduled and managed meetings, overseeing the meeting agenda, minutes, and implementation of discussed initiatives.
Senior Executive (Sales & Operations)
POSITIVE VIBEZ BRAND SOLUTIONS PRIVATE LIMITED
2022.01 - 2022.07
- Drove business growth and expansion through generation of prospective leads.
- Collaborated with team members to optimize sales approaches during strategic meetings.
- Ensured seamless operations through effective management of backend processes.
- Overseeing operational tasks to maintain efficiency and effectiveness within the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided customer support for sales inquiries, resolving product and service related issues.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Relationship Manager
MAGICBRICKS
2020.01 - 2021.12
- Conducting telephone outreach and scheduling meetings
- Soliciting feedback from clients
- Managing client property accounts and ensuring accurate updates in accordance with client preferences
- Publishing property listings and specifications on the Magicbricks platform
- Implementing email marketing campaigns
- Coordinating print advertisement placements for clients in classified sections of The Times of India newspaper
- Assisting in resolving escalated customer issues
- Providing weekly performance updates to management and highlighting team deficiencies
- Offering guidance to employees in handling complex problems or resolving escalated complaints
- Motivating the team to achieve monthly goals and surpass feedback targets
- Manually uploading data and maintaining records of agent productivity
- Encouraging team members to enhance productivity and service levels through exemplary behavior modeling and coaching
- Providing training to new employees to attain process certification after completion of trainer-led coaching sessions
- Implementing rigorous quality control measures to ensure accuracy and compliance
- Generating prospective leads to drive business growth and expansion
- Managing backend operations to ensure seamless workflow and support business functions
- Overseeing operational tasks to maintain efficiency and effectiveness within the organization.
Team Member
BIRD INFORMATION SYSTEM
2019.02 - 2019.11
- Soliciting feedback from clients to gather valuable insights and enhance service quality
- Initiating outreach efforts through cold calling to arrange meetings and foster productive client engagements
- Diligently managing and updating client property accounts to ensure accuracy and alignment with client preferences.
Education
Bachelor of Arts (Hons.) English -
Mata Sundri College for Women's, Delhi University
01.2018
Commerce -
Senior School Certificate Examination (CBSE)
01.2015
Secondary School Examination (CBSE)
01.2013
Skills
- Report Preparation
- Complaint Handling
- Customer Service
- B2B sales and customer service
- Report Generation
Accomplishments
Work Achievements
- Gold star award for the performer of the month in "November" 2023 (Magic bricks)
- Customer VOC award in the month of October 2021 (Magic bricks)
- Customer VOC award in the month of December 2021 (Magic bricks)
Academic Achievements
- Participated in 57th National School Game 2011-2012, secured 1st Position in Speed Relay.
- Participated in 8th Senior National Jump Rope Championship 2011-2012, won Gold in Single Rope Speed, won Silver in Single Rope Freestyle, Single Rope Double Under, Single Rope Endurance.
- Participated in 2nd Jump Rope Federation Cup 2012 won Bronze in Free Style, Gold in Double Under Relay & Speed Relay, Silver in Speed 30 Second.
- Participated in 9th Senior National Jump Rope Championship 2012-2013 won Silver in Single Rope Freestyle & Gold in Demo Cup.
- Participated in Delhi Olympic Games 2015 in Wrestling.
- Participated in 36th Delhi State Judo Championship 2015-2016.
- Participated in Inter College Competition 2016-2017 secured 3rd Position in Wrestling & Judo.
- Participated in MSC Inter College Tournament 2018, Secured 3rd Position in Judo
Hobbies and Interests
Singing, Painting
Timeline
Campaign Manager
Magicbricks - Times of India group
2023.06 - 2024.07
PR Officer/Project Coordinator
CBS PUBLISHERS & DISTRIBUTORS.
2023.02 - 2023.05
Senior Executive (Sales & Operations)
POSITIVE VIBEZ BRAND SOLUTIONS PRIVATE LIMITED
2022.01 - 2022.07
Relationship Manager
MAGICBRICKS
2020.01 - 2021.12
Team Member
BIRD INFORMATION SYSTEM
2019.02 - 2019.11
Bachelor of Arts (Hons.) English -
Mata Sundri College for Women's, Delhi University
Commerce -
Senior School Certificate Examination (CBSE)
Secondary School Examination (CBSE)
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