Kajal Sharma
Sonipat
Summary
Skilled Business Development leader offering 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Manager
Ace Test Labs
06.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Develop and implement strategies to attract new clients and retain existing ones.
- Collaborate with the laboratory’s leadership team to align business development efforts with overall company goals.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identify and pursue sales opportunities for laboratory services, including testing, research, and analysis.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Analyze competitor activities and market dynamics to identify areas for growth and improvement.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Promote the laboratory’s services and capabilities through various marketing channels, including online platforms, industry events, and networking.
- Prepare and deliver presentations and proposals to potential clients.
Gold Account Manager
Shyam Spectra Pvt. Ltd.
02.2023 - 06.2024
- Managed and maintained a portfolio of over 150 B2B Enterprise clients
- Additional Business in Existing account (Lease Line, Broadband, VOIP, SIP, SD-WAN, MWIFI, Managed Security, Point 2 Point, AIVIS)
- Sold SD-WAN Solution with an average price of 250,000 MRC
- Increased sales by 150% and generated over INR 90,000,00 in revenue in six months without prior training
- Expending Business through Upsell and Cross sell
- Meeting with clients on day-to-day basis on follow up, opportunities, Billing, payments, and any service-related concern
- Building strategic relationship with key decision makers within the organizations (CTOs, CIOs, CMOs and COOs) to achieve sales targets and increase Spectra market share
- Actively Engaging presales/operation team to ensure that the solutions being presented to the client meets/exceeds expectations
- Managing end-to-end product/ services sales, renewals, relationship and revenue assurance from enterprise accounts in SMB, MID, LARGE, Govt, PSU Size accounts
- Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services
- Recognized for being positive, intuitive, and client-centric
- Understanding of client's businesses and organizational structures to identify and execute opportunities of existing clients.
Account Manager
Bharti Airtel Service Ltd.
11.2017 - 02.2023
- Managing multiple products/services like ILL, MPLS, P2P, PRI, Broadband, IOT, Mobility & Data Card to SMB, Mid Market & Enterprise Units
- Closed Mobility order and generated revenue up to 1200%
- Build & maintain healthy funnel for all Lines of Business with earmarked levels of maturity
- New account break-in (hunting) for Data, Voice and Fixed Line to Enterprise accounts
- Develop new business through upsell and cross-sell with existing clients
- Rich exposure in B2B sales, Market Penetration, Customer Relationship Management, Business Development and Team Management
- Negotiate and close orders/contracts to maximize revenue
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Maintain accurate client records, keeping track of any contract updates and renewals
- Build & maintain healthy funnel for all Lines of Business with earmarked levels of maturity.
Customer Care Executive
BharatBPO
01.2017 - 10.2017
- Maintain customer satisfaction and healthy professional relations
- Successful and efficient flow of data in system
- Explain products or services and prices and demonstrate use of products
- Providing the best customer service
- Achieved target for each month
- Keep record of customer interactions
- Resolving customer complaints quickly and efficiently
- Handling customers on call by effective resolution.
Education
M.COM -
Mahatma Gandhi Kashi Vidyapith University
08.2016
B.COM -
Mahatma Gandhi Kashi Vidyapith University
06.2014
Skills
- Problem-solving skills
- Communication skills
- Relationship management
- Time Management
- Teamwork
- Product Knowledge
- Proposal Management
- CRM Proficiency
- Collaboration skills
- Accountability
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
Certification
- Best Performer Award in COCP Business- July 2022, Airtel Business
- Special Recognition Hall of Fame trophy 2022 to 2023, Airtel Business
- Best CRO Award - 2018 to 2021, Bharti AIrtel Ltd.
- Awarded Star of the month - Feb 2017 to Sep 2017, BHARATBPO
- 06/01/24, Digital Marketing, SIMPLI LEARN
- 01/01/24, 01/01/24, SD-WAN Certificate, Spectra Academy
- 11/01/22, 11/01/22, Airtel IOT & M2M, Airtel Mobile, Airtel Office Internet, Capability Presentation, Airtel Business
- 12/01/17, 01/01/18, NHIP, Centum Learning Institute
- 06/01/11, 06/01/11, CCC, NIIT Institute
Languages
English
Hindi
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Development Manager
Ace Test Labs
06.2024 - Current
Gold Account Manager
Shyam Spectra Pvt. Ltd.
02.2023 - 06.2024
Account Manager
Bharti Airtel Service Ltd.
11.2017 - 02.2023
Customer Care Executive
BharatBPO
01.2017 - 10.2017
M.COM -
Mahatma Gandhi Kashi Vidyapith University
B.COM -
Mahatma Gandhi Kashi Vidyapith University
- Best Performer Award in COCP Business- July 2022, Airtel Business
- Special Recognition Hall of Fame trophy 2022 to 2023, Airtel Business
- Best CRO Award - 2018 to 2021, Bharti AIrtel Ltd.
- Awarded Star of the month - Feb 2017 to Sep 2017, BHARATBPO
- 06/01/24, Digital Marketing, SIMPLI LEARN
- 01/01/24, 01/01/24, SD-WAN Certificate, Spectra Academy
- 11/01/22, 11/01/22, Airtel IOT & M2M, Airtel Mobile, Airtel Office Internet, Capability Presentation, Airtel Business
- 12/01/17, 01/01/18, NHIP, Centum Learning Institute
- 06/01/11, 06/01/11, CCC, NIIT Institute
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