Kajal Verma
Quality Analyst
Delhi
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Quality Analyst (International Process)
Wipro Pvt Ltd
Greater Noida
09.2020 - 08.2023
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Consulted manuals and process documents to investigate malfunctions.
- Listened to calls either recorded live or side-by-side while communicating feedback.
Quality Analyst
Wyzmindz Solutions Pvt Ltd
Noida
01.2020 - 08.2020
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Consulted manuals and process documents to investigate malfunctions.
- Encouraged good practices and discouraged bad ones.
- Listened to calls either recorded live or side-by-side while communicating feedback
Customer Support Associate
ICS Pvt Ltd (International Process)
Noida
09.2018 - 12.2019
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Researched system for customer inquiries, product descriptions and specifications.
Customer Representative
Tech Mahindra
Noida
07.2017 - 07.2018
Education
B.com - Commerce & Accounts
Delhi University
06.2013 - 06.2016
Skills
Correction action planning
Excellent problem-solving and issue resolution
Solid analytical skills
Keen Observer
Report creation
Quality Improvement
Timeline
Quality Analyst (International Process)
Wipro Pvt Ltd
09.2020 - 08.2023
Quality Analyst
Wyzmindz Solutions Pvt Ltd
01.2020 - 08.2020
Customer Support Associate
ICS Pvt Ltd (International Process)
09.2018 - 12.2019
Customer Representative
Tech Mahindra
07.2017 - 07.2018
B.com - Commerce & Accounts
Delhi University
06.2013 - 06.2016