Kajal Verma
New Delhi
Summary
Results-driven Key Account Manager with expertise in Cloud Contact Solutions, WABA (WhatsApp Business API), and digital transformation strategies. Adept at managing enterprise accounts, driving revenue growth, optimizing marketing campaigns, and enhancing customer engagement. Proven ability to align business strategies with client needs, leveraging data analytics and cross-functional collaboration to maximize operational efficiency and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager – Key Accounts
Smartping
03.2023 - Current
- Managed enterprise accounts, ensuring seamless solution implementation and client satisfaction
- Developed and executed presales strategies aligned with revenue objectives
- Optimized pricing strategies through trend analysis to enhance profitability
- Spearheaded customized proposals and solutions tailored to client needs
- Trained presales teams on emerging products, increasing operational efficiency
- Key Performance Indicators (KPIs):
- Revenue growth from new and existing accounts
- Increase in customer engagement and conversion rates
- Success rate of pre-sales proposals
- Training effectiveness measured by team performance improvement
Assistant Manager – Key Accounts
Eastside
12.2022 - 03.2023
- Strengthened client relationships, ensuring long-term partnerships and business retention
- Promoted teamwork and collaboration across multiple business units
- Mentored junior team members, fostering professional growth and leadership development
Assistant Key Account Manager
Knowlarity Communications
Gurgaon
04.2018 - 12.2022
- Company Overview: Gurgaon
- Identified and proposed solutions for enterprise clients in consultation with technical teams
- Developed strong relationships with C-level executives and key decision-makers
- Handled customer escalations efficiently, ensuring swift issue resolution
- Provided business insights and guidance to enhance platform utilization
- Led contract negotiations and account expansions, increasing market share
- Gurgaon
Deputy Manager - Asset Products
YES Bank
01.2017 - 03.2018
- Optimized resource allocation and streamlined operational processes
- Strengthened risk management practices, ensuring compliance and fraud prevention
- Delivered personalized financial solutions and expert portfolio management
- Developed strategic marketing initiatives to drive customer acquisition and retention
Team Lead
Quatrro Mortgage Solutions Pvt Ltd
Delhi
01.2016 - 01.2017
- Company Overview: Delhi
- Ensured high-quality project execution with a focus on customer satisfaction
- Managed cross-functional teams, enhancing collaboration and performance
- Led multiple high-impact projects under tight deadlines
- Developed strategic business plans to align with company objectives
- Delhi
Senior Quality Analyst
Quatrro Mortgage Solutions Pvt Ltd
01.2015 - 12.2015
- Conducted regular process audits, improving operational efficiency
- Enhanced quality assurance through root cause analysis and corrective actions
- Ensured adherence to outsourcing guidelines and supplier compliance
- Led a team to meet SLAs and drive continuous improvement
Senior Executive
Quatrro Mortgage Solutions Pvt Ltd
- 01.2015
- Spearheaded brand redesign, improving corporate visibility and market presence
- Established strategic industry partnerships to expand global reach
- Led digital transformation initiatives to enhance operational agility
- Developed and executed long-term profitability strategies while mitigating financial risks
Education
Bachelor of Arts -
Bhim Rao Ambedkar College
01.2008
High School Diploma -
G.G.S.S Senior Secondary School
01.2005
10th Class -
G.G.S.S Senior Secondary School
01.2003
Skills
- Key Account Management
- Client Relationship Management
- Business Development
- Revenue Growth
- Cloud Contact Solutions
- WhatsApp Business API
- Strategic Planning
- Process Optimization
- Presales
- Solution Consulting
- Competitive Market Analysis
- Cross-functional Team Collaboration
- Risk Management
- Compliance
- Digital Transformation
- Automation
Certification
- Relevant Certification 1
- Relevant Certification 2
References
Available upon request.
Languages
- English (Fluent)
- Other Language, if applicable
Timeline
Assistant Manager – Key Accounts
Smartping
03.2023 - Current
Assistant Manager – Key Accounts
Eastside
12.2022 - 03.2023
Assistant Key Account Manager
Knowlarity Communications
04.2018 - 12.2022
Deputy Manager - Asset Products
YES Bank
01.2017 - 03.2018
Team Lead
Quatrro Mortgage Solutions Pvt Ltd
01.2016 - 01.2017
Senior Quality Analyst
Quatrro Mortgage Solutions Pvt Ltd
01.2015 - 12.2015
Senior Executive
Quatrro Mortgage Solutions Pvt Ltd
- 01.2015
Bachelor of Arts -
Bhim Rao Ambedkar College
High School Diploma -
G.G.S.S Senior Secondary School
10th Class -
G.G.S.S Senior Secondary School
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