K.Ajay
Bengaluru
Summary
As an Senior Process Associate with 1+ years of experience, I have a proven track record of completing deliveries on time and ensuring proper documentation. I am skilled in effectively communicating customer feedback and resolving issues promptly. My dedication to providing exceptional service makes me a valuable asset to the team.
Overview
2
2
years of professional experience
Work History
Senior Process Associate
Bosch Global Software Technologies
09.2022 - Current
- Processing of PO, non-PO and FI invoices.
- Completed deliveries by requested times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Analyzed customer feedback survey data to identify areas for improvement in customer service processes.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
- Meticulously maintained records documenting every step of the process for future reference or training purposes.
- Handled high volumes of incoming work requests professionally while maintaining quality.
Education
Bachelor of Commerce - Accounting And Finance
Jain University
Bengaluru, India05.2022
Skills
- MS Office
- Accounts Payable
- Experienced with [SAP]
- Workflow Management
- Process Improvement
- Team Collaboration
- Multitasking
- Time Management
- Task Prioritization
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Kannada
Intermediate (B1)
HOBBIES
Football, Swimming, Cycling and Fitness.
Timeline
Senior Process Associate
Bosch Global Software Technologies
09.2022 - Current
Bachelor of Commerce - Accounting And Finance
Jain University