Summary
Overview
Work History
Education
Skills
Languages
HOBBIES
Timeline
Generic
K.Ajay

K.Ajay

Bengaluru

Summary

As an Senior Process Associate with 1+ years of experience, I have a proven track record of completing deliveries on time and ensuring proper documentation. I am skilled in effectively communicating customer feedback and resolving issues promptly. My dedication to providing exceptional service makes me a valuable asset to the team.

Overview

2
2
years of professional experience

Work History

Senior Process Associate

Bosch Global Software Technologies
09.2022 - Current
  • Processing of PO, non-PO and FI invoices.
  • Completed deliveries by requested times.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Analyzed customer feedback survey data to identify areas for improvement in customer service processes.
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
  • Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
  • Meticulously maintained records documenting every step of the process for future reference or training purposes.
  • Handled high volumes of incoming work requests professionally while maintaining quality.

Education

Bachelor of Commerce - Accounting And Finance

Jain University
Bengaluru, India
05.2022

Skills

  • MS Office
  • Accounts Payable
  • Experienced with [SAP]
  • Workflow Management
  • Process Improvement
  • Team Collaboration
  • Multitasking
  • Time Management
  • Task Prioritization

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Kannada
Intermediate (B1)

HOBBIES

Football, Swimming, Cycling and Fitness.

Timeline

Senior Process Associate

Bosch Global Software Technologies
09.2022 - Current

Bachelor of Commerce - Accounting And Finance

Jain University
K.Ajay