As an Senior Process Associate with 1+ years of experience, I have a proven track record of completing deliveries on time and ensuring proper documentation. I am skilled in effectively communicating customer feedback and resolving issues promptly. My dedication to providing exceptional service makes me a valuable asset to the team.
Overview
2
2
years of professional experience
Work History
Senior Process Associate
Bosch Global Software Technologies
09.2022 - Current
Processing of PO, non-PO and FI invoices.
Completed deliveries by requested times.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Analyzed customer feedback survey data to identify areas for improvement in customer service processes.
Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
Meticulously maintained records documenting every step of the process for future reference or training purposes.
Handled high volumes of incoming work requests professionally while maintaining quality.
Senior Manager, Data Analytics at Bosch Global Software Technologies (BGSW – Bosch)Senior Manager, Data Analytics at Bosch Global Software Technologies (BGSW – Bosch)