Kajol Bagga

Dedicated and results-driven Account Manager with over four years of experience in managing US credit card collections for Barclays Bank. Proven expertise in handling complex financial accounts, reducing delinquencies, and negotiating payment solutions while maintaining customer satisfaction. Strong understanding of US credit and collections regulations, adept at utilizing data-driven strategies to optimize recovery rates. Skilled in customer communication, conflict resolution, and process improvement, ensuring compliance with company policies and legal standards. A collaborative team player with a focus on delivering measurable outcomes in a fast-paced financial environment. Prior to that, a Dynamic Travel Advisor and Ticketing Associate with comprehensive experience in travel operations and customer service. Proficient in GDS systems such as Amadeus and Sabre, facilitating ticketing for over 1,500 airlines worldwide. Expertise in managing all aspects of travel arrangements, including air ticketing, hotel reservations, car rentals, and visa support, ensuring seamless travel experiences for both individual and corporate clients. Demonstrated ability to handle complex queries related to cancellations, rescheduling, and special bookings while adhering to strict airline policies and regulations. A proactive problem solver with a strong commitment to delivering exceptional service in fast-paced environments.

• Customer Service Excellence: Received multiple recognitions from various teams and departments for outstanding customer service experiences in previous organizations, accompanied by gift vouchers as tokens of appreciation.
• Leadership Acknowledgment: Recognized by leadership for exemplary skills and support during high-stress work schedules, highlighting a commitment to maintaining operational efficiency.
• Manager and Colleague Appreciation: Earned commendations from managers and colleagues for technical knowledge and excellence in providing support, showcasing a collaborative and proactive approach to teamwork.

Cooking - Love to cook food for family and friends. It's a relaxing therapy for me during stressful situations.

Music - Its also a therapy to me specially while travelling and doing any physical activities as it makes me feel less anxious and tired.

Books - Sometimes I like reading books on financial planning and management as it helps to make me understand that how more efficiently I can handle my finances in more structured way like - Psychology of Money(Morgan housel), How not to screw yourself financially by Abu Shadab. However, more preferably I like to study human mind psychology and behavioral books which helps me to understand more about human mind, nature and about human capacity to evolve and change the world. Like Psychology of life (Anirudh singh), The power of your subconscious mind(Joseph Murphy), Most famous and well known Psychologist's Sigmund Freud - Psychopathology of Everyday Life, Interpretation of dreams, Social Psychology.