Tushar Singh

As an Associate Risk Ops at WNS, I supported forensic investigations, due diligence, and compliance reviews across KYC, fraud, and partner risk operations. My focus was on desktop research, background checks, and reputational risk assessments to identify red flags and mitigate financial crime risks in line with global AML guidelines.

Key Responsibilities:

• Conducted Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on high-risk entities, using open-source intelligence, proprietary databases, and adverse media screening to identify potential integrity and reputational risks.
• Performed background checks and reputational risk assessments to support decision-making in third-party onboarding and client investigations.
• Investigated suspicious activity such as account takeover attempts, identity fraud, and transaction anomalies while ensuring adherence to AML, OFAC, FATF, BSA, FinCEN.
• Analyzed large datasets to detect fraud patterns, behavioral inconsistencies, and potential compliance red flags, contributing to risk mitigation strategies.
• Compiled structured reports with clear findings and risk summaries, ensuring documentation was audit-ready and aligned with internal compliance policies.
• Collaborated with cross-functional teams to deliver insightful, practical solutions and support client investigations within required timelines.

• Responded promptly and professionally to incoming customer inquiries on chat or email.
• Established and maintained good rapport with the customers by using positive language and anticipating their needs.
• Explained simply and clearly in response to customer questions and checked for customer understanding and acceptance.
• Recommended new products or services or made suggestions for improvements by identifying relevant features and benefits.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

• Researched all overdue account balances that are fully or partially unpaid.
• Contacted insurance carriers or customers to resolve delinquent payment issues.
• Reviewed unpaid and/or underpaid claims and resubmits the claim or files an appeal as necessary.
• Ensured compliance with all legal and regulatory requirements.
• Researched customer inquiries and resolve by preparing adjustments, negotiations and refunds.
• Ensured payment obligations when insurance defaults as permitted by law or contractual relationships.