Kajol Namdev Haldankar
Project Manager
Mumbai,Maharashtra
Summary
Ambitious fresher certified in Google Project Management and AI essentials. Combined structured knowledge of project execution frameworks and with modern technical literacy to support project teams, optimize administrative workflows, and deliver results efficiently.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Guest Relations Executive
Smaaash Entertainment Pvt. Ltd.
Mumbai , Maharashtra
08.2021 - Current
- Welcoming guests in a friendly and professional way
- Providing exceptional service to guests
- Implementing plans to improve customer satisfaction
- Addressing and escalating customer complaints
- Anticipate guest needs and build rapport with guests
- Providing reports to senior manager on the activities
- Providing information about games, events, offers and services
- Coordinate all the Event Operations such as (Birthday Parties, Corporate Events, Get Together)
- Supervise the floor and Staff
- Lead promotional activities for the event
- Coordinate all operations
- Approve all aspects before the day of the event
- Ensure event is completed smoothly and step up to resolve any problems that might occur and analyze the event’s success and prepare reports
- Record information in the logbook daily.
Guest Relations Executive
ITC Limited-Hotels Division
Mumbai , Maharashtra
06.2018 - 02.2021
- Led supply & demand planning for hotel room inventory, guest movement (registration, invoicing) processes
- Manage issue resolutions & customer support for superior customer experience at the hotel
- Developed & maintained relations with CXOs of corporates and heads of govt
- Institutions to increase business revenue & goodwill (Israel Aerospace, NBA, BCG, Jubilant, McKinsey, Siemens)
- Led hotel management team to achieve TripAdvisor Rank #2 from #16 out of 960+ hotels over 2yrs
- Work cross functionally with ITC Sales & PR team at the resort to increase sales with corporate clients
- As part of the front office operations, was responsible for the daily compilation of registration cards Responsibilities
- Worked with ITC GRAND GOA, Goa (Pre - Opening deputation) and ITC GRAND CHOLA
Mortgages Sales Manager
Axis Bank Ltd
Mumbai, Maharashtra
03.2023 - 05.2026
- Led mortgage sales team to exceed quarterly targets through strategic coaching and performance analysis.
- Developed training programs to enhance staff product knowledge and sales techniques, improving overall team effectiveness.
- Analyzed market trends and competitor activities to inform strategic planning and drive revenue growth initiatives.
- Fostered relationships with real estate agents and financial institutions to expand referral networks and increase lead generation.
Executive Assistant to Head Legal Cousel
Kalpataru Projects International Limited
Mumbai, Maharashtra
05.2026 - Current
- Coordinated executive schedules, ensuring efficient time management and prioritization of tasks.
- Managed communication between executives and stakeholders, streamlining information flow and enhancing responsiveness.
- Developed and maintained filing systems, improving document retrieval and organization efficiency.
- Prepared meeting agendas and materials, facilitating productive discussions and decision-making processes.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Education
Graduate - Business Management
University of Mumbai
Mumbai 06.2015 - 01.2018
Skills
Microsoft Word
Tally
Microsoft Excel
Good at making Presentation
Timeline
Executive Assistant to Head Legal Cousel
Kalpataru Projects International Limited
05.2026 - Current
Mortgages Sales Manager
Axis Bank Ltd
03.2023 - 05.2026
Guest Relations Executive
Smaaash Entertainment Pvt. Ltd.
08.2021 - Current
Guest Relations Executive
ITC Limited-Hotels Division
06.2018 - 02.2021
Graduate - Business Management
University of Mumbai
06.2015 - 01.2018