RAHUL MAHENDRA PATIL
Navi Mumbai
Summary
Dynamic Guest Relations Executive with a proven track record at Apollo Hospitals, enhancing patient satisfaction through effective communication and process improvements. Proficient in Microsoft Office Suite and adept at resolving conflicts, I drive operational efficiency and foster positive experiences, ensuring seamless interactions between clinical teams and patients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Relations Executive
Apollo Hospitals
Seawoods
02.2020 - 05.2025
- Coordinated daily operations to ensure efficient ward functioning and patient satisfaction.
- Acted as a liaison between clinical teams and administration.
- Ensured timely consultant visits and immediate patient care post-admission.
- Monitored patient meals, and overall comfort.
- Proposed process improvements for enhanced ward efficiency.
Guest Relations Executive
Beverly Park Residences (Managed by The Ascott Limited)
Koperkhairne
04.2015 - 04.2017
- Managed guest check-ins and check-outs, including VIP clients.
- Resolved guest complaints effectively.
- Maintained updated room occupancy and arrival information.
- Promoted hotel facilities and local attractions to guests.
Assistant Manager
Café Coffee Day
Vashi
05.2010 - 12.2011
- Supervised daily operations of the café to drive sales and profitability.
- Conducted sales forecasting and stock management.
- Ensured timely completion of all documentation and inventory tasks.
Assistant Restaurant Manager
MHC Services (KFC)
Boston
12.2008 - 12.2009
- Maintained high service standards and food consistency.
- Handled inventory, staff scheduling, and hygiene compliance.
- Managed voucher redemptions and maintained kitchen display standards.
Education
Bachelor of Hospitality and Tourism Management Studies -
Dr. D.Y. Patil College
Navi Mumbai01.2008
Higher Secondary Certificate (H.S.C.) - Maharashtra Board
Bharati Vidyapeeth
Navi Mumbai01.2004
Secondary School Certificate (S.S.C.) - Maharashtra Board
Bharati Vidyapeeth
Navi Mumbai01.2002
Skills
- Windows operating systems
- Microsoft Office Suite
- Word processing
- Spreadsheet management
- Presentation design
Certification
- SERVSAFE Food Protection Manager Certification, ANSI & CFP, 09
- CHOKESAVER Emergency Response Training, American Red Cross
Languages
- English
- Hindi
- Marathi
Strengths And Interests
Hardworking, Quick Learner, Swimming, Listening to Music, Driving
Timeline
Guest Relations Executive
Apollo Hospitals
02.2020 - 05.2025
Guest Relations Executive
Beverly Park Residences (Managed by The Ascott Limited)
04.2015 - 04.2017
Assistant Manager
Café Coffee Day
05.2010 - 12.2011
Assistant Restaurant Manager
MHC Services (KFC)
12.2008 - 12.2009
Bachelor of Hospitality and Tourism Management Studies -
Dr. D.Y. Patil College
Higher Secondary Certificate (H.S.C.) - Maharashtra Board
Bharati Vidyapeeth
Secondary School Certificate (S.S.C.) - Maharashtra Board
Bharati Vidyapeeth
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