RAHUL MAHENDRA PATIL
Navi Mumbai
Summary
Dynamic Guest Relations Executive with a proven track record at Apollo Hospitals, enhancing patient satisfaction through effective communication and process improvements. Proficient in Microsoft Office Suite and adept at resolving conflicts, I drive operational efficiency and foster positive experiences, ensuring seamless interactions between clinical teams and patients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Relations Executive
Apollo Hospitals
Seawoods
2020.02 - 2025.05
- Coordinated daily operations to ensure efficient ward functioning and patient satisfaction.
- Acted as a liaison between clinical teams and administration.
- Ensured timely consultant visits and immediate patient care post-admission.
- Monitored patient meals, and overall comfort.
- Proposed process improvements for enhanced ward efficiency.
Guest Relations Executive
Beverly Park Residences (Managed by The Ascott Limited)
Koperkhairne
2015.04 - 2017.04
- Managed guest check-ins and check-outs, including VIP clients.
- Resolved guest complaints effectively.
- Maintained updated room occupancy and arrival information.
- Promoted hotel facilities and local attractions to guests.
Assistant Manager
Café Coffee Day
Vashi
2010.05 - 2011.12
- Supervised daily operations of the café to drive sales and profitability.
- Conducted sales forecasting and stock management.
- Ensured timely completion of all documentation and inventory tasks.
Assistant Restaurant Manager
MHC Services (KFC)
Boston
2008.12 - 2009.12
- Maintained high service standards and food consistency.
- Handled inventory, staff scheduling, and hygiene compliance.
- Managed voucher redemptions and maintained kitchen display standards.
Education
Bachelor of Hospitality and Tourism Management Studies -
Dr. D.Y. Patil College
Navi Mumbai01.2008
Higher Secondary Certificate (H.S.C.) - Maharashtra Board
Bharati Vidyapeeth
Navi Mumbai01.2004
Secondary School Certificate (S.S.C.) - Maharashtra Board
Bharati Vidyapeeth
Navi Mumbai01.2002
Skills
- Windows operating systems
- Microsoft Office Suite
- Word processing
- Spreadsheet management
- Presentation design
Certification
- SERVSAFE Food Protection Manager Certification, ANSI & CFP, 09
- CHOKESAVER Emergency Response Training, American Red Cross
Languages
- English
- Hindi
- Marathi
Strengths And Interests
Hardworking, Quick Learner, Swimming, Listening to Music, Driving
Timeline
Guest Relations Executive
Apollo Hospitals
2020.02 - 2025.05
Guest Relations Executive
Beverly Park Residences (Managed by The Ascott Limited)
2015.04 - 2017.04
Assistant Manager
Café Coffee Day
2010.05 - 2011.12
Assistant Restaurant Manager
MHC Services (KFC)
2008.12 - 2009.12
Bachelor of Hospitality and Tourism Management Studies -
Dr. D.Y. Patil College
Higher Secondary Certificate (H.S.C.) - Maharashtra Board
Bharati Vidyapeeth
Secondary School Certificate (S.S.C.) - Maharashtra Board
Bharati Vidyapeeth