Kala Bose

A Public Limited Entity with expertise in Electronics Refurbishment, Recycling, and IT Hardware, Software Solutions, Electronic Manufacturing Services, Enterprise Solutions and Infrastructure.

Heading HR Functions for Corporate offices and Plant - PAN India.

• Collaboration with Internal and External Stakeholders to execute Business Units’ strategies and foster overall organization-wide growth.
• Designed and implemented policies, procedures and managing periodical internal audits as a part of compliance management.
• Ensuring good governance of critical committees such as POSH - IC, Works/ Grievance, Cross functional Audit, Ethics etc.
• Under Organizational Development Program, Responsible to analyze people policies’ effectiveness through various business reports and thereby recommending solutions to improve performance, retention, and employee experience. Deeply involved in change management process encompassing business goals with people and human Rights & Ethics.
• Overseeing Hiring, L&D programs and other engagement initiatives and ensuring an improved Diverse and Inclusive culture quarter on quarter.
• Overseeing payroll management, exit administration and ensuring fulfillment of statuary obligations
• Leading audit team for audits organized by Third Party and Customer Auditors on Labor and Human Rights, and Ethics. Supporting as key audit member for ISO/ IEC 27001:13000, EHS, QMS and R2). All audits were successful with zero non-conformance
• Working closely with Management System representative to support Standards for Social and Environmental Responsibilities along with Legal and Customer Requirements.

A leading market research firm specialized in lead management, data solutions, Sales targeting and digital marketing services (Dec’11 to Nov’17)

• As part of core start-up team, was instrumental in setting up HR Unit from scratch, designed and implemented HR Policies, Processes and Standards. Managed team of 17 people.
• Recruitment - Spearheaded Human Capital growth from 4 to 800+ across India (Pune & Delhi), Latin America and Philippines.
• Performance Measurement and Management – Worked closely with Operations leaders for performance assessment and implementation support for PMS. Systematic Performance Management Program proved effective to improve employee satisfaction and enhance productivity.
• Employee Development and Engagement initiatives – Identified skill enhancement needs of employees and organized Training programs internally as well as through external training partners. Supported Operations team on Succession planning and IJP programs.
• Created and implemented engagement structure such as Rewards & Recognition, Skip levels, Town Halls, Fun@work, Events on Social Cause.
• Retention Management - Boosted employee satisfaction with action on Employee Pulse Survey insights, exit interviews, suggestion box and personal meetings. Worked on HR Analytics with regards to employee turnover, engagement, motivation etc.
• Employer Branding - Managed company page on prominent Social Media Channels.
• Engaged with NGOs for underprivileged children’s welfare, tree plantation etc. as part of CSR.

Dec’17 to May’19: Moved internally from XDBS to sister concern Anand Finhouse Consulting, an Investment Management firm with investments in Automotive Services and FMCG start-ups with accountability to establish a robust HR System in these start-ups.

• Provided Microsoft Outlook support worldwide
• Certified as one of top two employees by HP amongst 100 trainees.
• Worked flexible hours across night, weekend and holiday shifts.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Managed billing, selling and renewal of phone contracts of UK customers
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

• Recruitment for Materials Technology, Tooling, and Mining verticals
• Also, recruited manpower for Walter Tools Ltd., sister concern for Sandvik
• Supported regular HR Operations during performance management process, training programs and HR admin activities.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.

• Recruiting manpower for B2B Telemarketing requirement in part-time while primarily being involved in B2B appointment scheduling, lead generation, and data research for North American territory.
• Collected data on competitors, consumers and marketplace and consolidated data into presentations and reports.