Surajit Hazarika
Noida
Summary
Dynamic HR leader with over 13 years of experience in driving successful HR strategies across diverse organizations. Achievements include spearheading business expansions and enhancing global HR efficiencies, while specializing in talent management and operational excellence. Proficient in cultivating strategic partnerships and leveraging performance metrics to enhance organizational success and foster positive workplace cultures.
Overview
16
16
years of professional experience
Work History
Senior Manager - HR
Protouch Staffing
Noida
03.2022 - Current
- Developed and implemented HR strategies that directly supported business growth initiatives, including business expansion, talent acquisition for new markets, and leadership development programs.
- Implemented performance reviews and motivational strategies to elevate HR team results
- Led the expansion of new branches across Northern India while building high-performing talent teams through innovative recruitment strategies, including employer branding and employee referral programs.
- Maintained payroll and benefits for employees in various locations, and diminished financial discrepancies through expert program management.
- Liaised between multiple business divisions to improve communications
- Streamlined HR communication channels to improve information dissemination throughout the organization
- Fostered a positive work environment through a comprehensive employee relations program
- Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
- Enhanced global HR efficiency by streamlining policies and procedures across multiple locations
- Managed complex employee relations issues with sensitivity and professionalism to ensure positive resolutions for all parties involved
- Structured compensation and benefits according to market conditions and budget demands
- Established collaborative partnerships with key stakeholders to understand departmental needs when developing HR programs or initiatives
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.
- Created a culture of continuous learning by offering regular training sessions on relevant topics, such as leadership development or new software tools.
- Managed complex HR projects from inception to completion, ensuring timely delivery within budget constraints.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Global HR Lead
Cogtest Services Pvt. Ltd. (DBA Invictus Health Group)
Gurgaon
08.2016 - 03.2022
- Fostered collaborative relationships with key stakeholders to drive mutual success both internally and externally
- Achieved global market expansion by identifying strategic partnerships and executing effective negotiation tactics
- Established robust performance metrics enabling monitoring of progress toward goals while facilitating data-driven decision-making
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Set aggressive targets for employees to drive company success and strengthen motivation
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Established a strong company culture with clear values and vision, fostering a positive work environment that attracted top talent
- Implemented cost-saving measures across all departments by streamlining processes and optimizing resource allocation
- Reduced waste and pursued revenue development strategies to keep thedepartment aligned with sales and profit targets
HRO Experienced Benefits Analyst
AON Hewitt
Gurgaon
06.2012 - 08.2016
- Supported continuous improvement efforts within the benefits department by identifying areas of opportunity and implementing innovative solutions to drive efficiency and effectiveness
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees
- Contributed to the development and execution of annual benefits budget, aligning with organizational goals and cost containment strategies
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Assisted with design and implementation of various employee benefits programs
Analyst
UnitedLex
Gurgaon
04.2011 - 06.2012
- Gathered, organized and input information into digital database
- Queried databases for information needed for report processing
- Collected, arranged, and input information into database system
Sr. Customer Service Associate
WNS Global Services
Gurgaon
02.2009 - 04.2011
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Proactively addressed customer concerns in order to prevent escalations and complaints
- Processed, scheduled and executed customer orders for new and established customers
- Cross-trained and backed up other customer service supervisor
- Coached new team members on service techniques and provided scoring through quality assurance program
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients
Education
PGDHRM - Human Resource Management
Symbiosis Center For Distance Learning
Pune01-2021
Bachelor of Commerce - Finance
Gauhati University
Guwahati, India01.2008
Higher Secondary 12th - Commerce
Assam Higher Secondary Education Council
Morigaon, India01.2005
High School Diploma -
Board of Secondary Education Assam (SEBA)
Morigaon, India01.2003
Skills
- Human Resource Business Partner
- Talent Management
- Human Resource Management Software HRMS
- Employment Record Verification
- Employee Life Cycle Management
- Employee Relation
- Improving Organizational Standards
- Training Needs Analysis
- HR analytics
- Risk Management
- Human Capital Management
- Performance Management Systems
- Policy Improvement Recommendations
- Regulatory Compliance
- Workforce Planning
- Resource allocation
- Operations planning
- Strategy development
- Organizational development
Languages
Assamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Manager - HR
Protouch Staffing
03.2022 - Current
Global HR Lead
Cogtest Services Pvt. Ltd. (DBA Invictus Health Group)
08.2016 - 03.2022
HRO Experienced Benefits Analyst
AON Hewitt
06.2012 - 08.2016
Analyst
UnitedLex
04.2011 - 06.2012
Sr. Customer Service Associate
WNS Global Services
02.2009 - 04.2011
PGDHRM - Human Resource Management
Symbiosis Center For Distance Learning
Bachelor of Commerce - Finance
Gauhati University
Higher Secondary 12th - Commerce
Assam Higher Secondary Education Council
High School Diploma -
Board of Secondary Education Assam (SEBA)
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