Kalai Selvam M

Application Services Engineer

Siemens Technology Services Pvt. Ltd.

09.2017 - Current

Support an enterprise PEGA-based tool used for Accounts Payable (P2P) operations across global business units.
Well-versed in P2P processes, including invoice processing, purchase order matching, approvals, and vendor communication workflows.
Conduct User Acceptance Testing (UAT) and collaborate with development teams to validate and deploy enhancements.
Review change requests and translate business requirements into PEGA tool logic and workflows.
Identify, log, and track bugs; recommend enhancements to improve tool performance and user experience.
Provide application support via calls, emails, and onsite assistance, ensuring minimal disruption to business operations.
Utilize ServiceNow for incident tracking, service request documentation, and workflow compliance.
Regularly use SAP to verify purchase orders, invoice data, and payment status alongside PEGA workflows.
Document issues, resolutions, and system updates in a shared knowledge base to support process improvement and knowledge sharing.
Generate weekly reports and dashboards tailored to user and business requirements.
Leverage Tableau and Power BI to analyze tool performance and deliver actionable insights to stakeholders.
Acted as a key point of contact for the team lead, assisting in daily task planning, workload distribution, and performance monitoring across support operations.
Took ownership of coordination activities, ensuring workflow consistency, timely resolution of issues, and adherence to service standards.
Mentored and guided L1 support team members, providing technical coaching and assisting with escalated issue resolution.
Supervised team performance and operations in the lead’s absence, ensuring continuity of service and productivity.
Improved customer satisfaction by proactively addressing and resolving user complaints and feedback.