Kaliyangara Jibin Bossie
Hyderabad
Summary
Over 8 years of experience as a Quality Specialist, Proofreader and Document Specialist. Collaborated with Composition, Proofreading and customer service teams with the aim of producing error-free content. Create, maintain, and improve the technical documentation. Explain complex information clearly, concisely, and accurately to a technical audience. Ability to learn new technologies quickly. Troubleshooting, diagnosing, and fixing static route issues, developing monitoring solutions, updating, tracking, and resolving technical challenges. Working alongside development on Amazon Corporate and Divisional Software projects, enhancing the current tools, automation of support processes and documentation of our systems. Hold superior verbal and written communication skills as well as strong organizational skills, with the ability to juggle multiple tasks at once and work independently by maintaining professionalism under pressure. Transportation Quality Specialist with first level support for address, geocode and static route management in Last Mile with multiple Transportation services along with other operational issues and activities related to Transportation process and optimization. Worked as a part of Quality check team of the building process, Meta Quality check team, Special Ops for the buildings, crowd computing, landmarks and Beegees processes. Part of Atlas Tool testing team and QC'd work done by the Analysts to make sure there are no bugs and if any found we would raise them up to get it rectified and follow up daily. Mapping all the countries around the world. Providing the latest and most accurate information about the Geographical changes by processing and updating the map with the accurate data.
Overview
8
8
years of professional experience
Work History
Proofreader - Process Lead
Broadridge Financial Solutions (India)
Hyderabad
10.2021 - 12.2023
- Processed the distribution of Regulatory Reports and Corporate Action/Reorganization event information that help our clients to meet their regulatory & compliance needs
- Worked in the Proofreader team that acts as a COE (Centre of Excellence) in Corporate Issuer and Disclosure Business
- Worked on Suggesting edits and Proofreading various documents for Accuracy, Clarity, Consistency of the content and format
- Worked on Acrobat Professional & Microsoft Word for Proofreading and to Review the document including formatting text and table
- Proof-read variety of documents such as Proxy card, Notice and Proxy Statements Changes
- Worked in TA Client services ensuring the responsibility for the global operating model and service delivery of the Offshore(US) Transfer Agency operations in India
- Responsible for ensuring that Offshore TA meets its obligations to service clients in accordance with the Account maintenance, fund documents and SLA of different document types are met
- Mentored and led a team of 4 on different document types fostering an environment which encouraged ownership, teamwork and communication.
Quality Specialist
Amazon development Center Pvt. Ltd
Hyderabad
06.2019 - 07.2021
- Develop deep understanding of client requirements and queries
- Plan and execute demonstration of relevant process workflow
- Partner closely with engineering teams all along the way
- Collaborating with engineering teams/ Tool Team and with multiple Process teams for a refined workflow
- Work with customers, gather and improve your docs based on feedback
- Track and report on content performance against customer goals using keymetrics
- Work with other writers and editors to improve writing, and help other improve theirs
- Mine raw data from different private players of Amazon and initiate the process for MailAnalysis
- Data - cleansing and merging in SQL using PostgreSQL tool
- Infuse the cleaned data in QGIS tool and we thoroughly pan and scan throughout the data to find anomalies
- Analyze the reports sent to us from SMEs of the respected groups, make reports and send them back to the floor
- Prepare Quality report of the associates and sharing it with the higher management for process improvements
- Lead customer-focused content strategy development and execution
- Develop and manage a comprehensive corporate spatial database
- Develop, publish, and enforce policies and procedures governing spatial data collection
- Amazon Web Services (AWS) documentation using Linux operating system.
Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd.
Hyderabad
06.2017 - 11.2018
- Be capable of juggling multiple complex documentation tasks with little or no oversight, while also working effectively within a documentation team to support varying workloads
- Be very hands-on; work with the engineering team and key business users to produce world class product documentation by being part of meetings and conference calls
- Responsible for documenting the over-all systems documentation as well as producing user documentations
- Assist engineers in drafting user-facing content
- Interpret business process, process narrative, and configured system to determine the simplest set of instructions for completing a specific task
- Create, edit, and proofread procedural instruction documentation
- Participate in process and system walk throughs as needed
- Collaborate with a technical writing and training team
- Provided general assistance with daily operations (i.e., data archiving and retrieval).
Analyst
Intelenet global services (Serco India Pvt. Ltd)
Hyderabad
08.2015 - 05.2017
- Was part of Quality check team of the building process, Meta Quality check, Special Ops for the buildings, crowd computing, landmarks and Beegees processes
- Analyze the data which is imported from the thirdparty for map development and suggest country specific policies
- Was actively involved in suggesting policies for mapping and reporting bugs to leads and policy team and raise clarifications on policies to leads if there are any discrepancies
- Understanding the functionality requirements and application workflows
- Was a part of Tool testing team and identified bugs which were present in it
- Establish, maintain, and continually manage the integration of the IBM TRIRIGA system with the ESRI ArcGIS Platform
- Establish and maintain effective working relationships with customers with regards to utilizing data for spatial analysis.
Education
Electrical And Electronics Engineering
Adams Engineering College
01.2013
MPC -
Nalanda Junior college
01.2009
SSC -
Regina Carmeli Convent School
01.2007
Skills
- Strategic & Analytical Skills
- Leadership & Communication Skills
- Content Manager
- Proofreader
- Quality Specialist
- Content Curator
Current Location
Hyderabad
Professional Title
Quality Specialist - Proofreader
Personal Information
Date of Birth: 07/26/91
Languages
- English
- Hindi
- Malayalam
- Telugu
- Tamil
Affiliations
- Dancing
- Singing
- Acting
- Playing Cricket
Timeline
Proofreader - Process Lead
Broadridge Financial Solutions (India)
10.2021 - 12.2023
Quality Specialist
Amazon development Center Pvt. Ltd
06.2019 - 07.2021
Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd.
06.2017 - 11.2018
Analyst
Intelenet global services (Serco India Pvt. Ltd)
08.2015 - 05.2017
Electrical And Electronics Engineering
Adams Engineering College
MPC -
Nalanda Junior college
SSC -
Regina Carmeli Convent School
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