Kallimoodu Juseline Xaviour
Thiruvananthapuram
Summary
Performance-oriented professional with a BBA in Airline and Airport Management and currently pursuing an MBA at O.P Jindal Global University. Over 4 years of experience in customer service, including roles at Indigo and Allianz Services Pvt Ltd. Recently served as Senior Visa Operation Consultant at HTIC Global, demonstrating strong leadership and operational management skills in the aviation sector. Committed to leveraging expertise to enhance customer service excellence and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Associate
HTIC Global
01.2024 - 05.2024
- Streamlined visa processes for 200+ clients, improving efficiency by 20%.
- Audited visa files, ensured compliance, and resolved complex issues.
- Enhanced customer satisfaction by providing timely communication and support.
Senior Customer Service Executive
Allianz Services
03.2021 - 09.2021
- Led a team of 10 service associates, achieving a 20% boost in satisfaction scores.
- Handled escalated concerns, reducing complaints by 15%.
- Introduced new tools for team performance tracking and training.
Customer Service Executive
IndiGo
11.2015 - 07.2020
- Handled check-in, boarding, arrivals, and reservation support.
- Acted as counter-in-charge, ensuring timely and efficient operations.
- Delivered seamless passenger experiences under pressure.
Education
MBA - Human Resources Management
OP Jindal Global University
Sonipat03.2026
BBA - Airline And Airport Management
Bhartiyar University
Coimbatore07.2018
XIIth - English
01.2012
Xth - English
01.2010
Skills
- Air travel expertise
- Aviation industry
- Indigo dyeing
- Airline ground operations
- Customer service
- Client support
- Booking management
- Customer service associate
- Ticketing systems
- Travel planning
- Aviation industry
- Sales strategy
- Hospitality services
- Ground services
- Hospitality administration
Certification
- Indigo Airlines Experience Certificate
- Fashion Designer Certificate
- Customer Handling Certificate
LANGUAGES
English
Hindi
Marathi
Malayalam
HOBBIES
Playing Guitar, Sketching, Painting, Baking
Timeline
Senior Operations Associate
HTIC Global
01.2024 - 05.2024
Senior Customer Service Executive
Allianz Services
03.2021 - 09.2021
Customer Service Executive
IndiGo
11.2015 - 07.2020
XIIth - English
Xth - English
MBA - Human Resources Management
OP Jindal Global University
BBA - Airline And Airport Management
Bhartiyar University