Completing Tasks in Time
KALYAN CHAPALA
ASSISTANT MANAGER
ANDHRA PRADESH
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position.
- Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Motivated Assistant Operations Manager develops and implements operational plans and schedules.
- Comprehensive understanding of desirable fiscal management and strategic guidance practices.
- Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Single Window Operator
Union Bank Of India
Andhra Pradesh
06.2013 - 06.2014
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Head Cashier
Union Bank Of India
Andhra Pradesh
06.2014 - 05.2017
- Received and processed customer payments.
- Alleviated customer service needs with policy-appropriate solutions.
Assistant Manager - Operations
Union Bank Of India
Andhra Pradesh
06.2017 - Current
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Communicated with customers to assess satisfaction with products and services received.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor Of Technology - Computer Science And Engineering
S.R.K.R ENGINEERING COLLEGE
BHIMAVARAM ANDHRA PRADESH 09.2007 - 04.2011
Skills
Purchasing and planning
Cost analysis and savings
Profitability and revenue generation
Business Development
Scheduling
Team Building
Certification
Junior Associate of Indian Institute of Bankers
Interests
Timeline
Assistant Manager - Operations
Union Bank Of India
06.2017 - Current
Certified Associate of Indian Institute of Bankers
05-2016
Junior Associate of Indian Institute of Bankers
11-2015
Head Cashier
Union Bank Of India
06.2014 - 05.2017
Single Window Operator
Union Bank Of India
06.2013 - 06.2014
Bachelor Of Technology - Computer Science And Engineering
S.R.K.R ENGINEERING COLLEGE
09.2007 - 04.2011