Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
AdministrativeAssistant
KALYAN  CHAPALA

KALYAN CHAPALA

ASSISTANT MANAGER
ANDHRA PRADESH

Summary

  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position.
  • Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices.
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Motivated Assistant Operations Manager develops and implements operational plans and schedules.
  • Comprehensive understanding of desirable fiscal management and strategic guidance practices.
  • Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Single Window Operator

Union Bank Of India
Andhra Pradesh
06.2013 - 06.2014
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Head Cashier

Union Bank Of India
Andhra Pradesh
06.2014 - 05.2017
  • Received and processed customer payments.
  • Alleviated customer service needs with policy-appropriate solutions.

Assistant Manager - Operations

Union Bank Of India
Andhra Pradesh
06.2017 - Current
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Communicated with customers to assess satisfaction with products and services received.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Bachelor Of Technology - Computer Science And Engineering

S.R.K.R ENGINEERING COLLEGE
BHIMAVARAM ANDHRA PRADESH
09.2007 - 04.2011

Skills

Purchasing and planning

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Certification

Junior Associate of Indian Institute of Bankers

Interests

Completing Tasks in Time

Timeline

Assistant Manager - Operations

Union Bank Of India
06.2017 - Current

Certified Associate of Indian Institute of Bankers

05-2016

Junior Associate of Indian Institute of Bankers

11-2015

Head Cashier

Union Bank Of India
06.2014 - 05.2017

Single Window Operator

Union Bank Of India
06.2013 - 06.2014

Bachelor Of Technology - Computer Science And Engineering

S.R.K.R ENGINEERING COLLEGE
09.2007 - 04.2011
KALYAN CHAPALA ASSISTANT MANAGER