Kalyan Lingam

A Qualified IT Professional with 5 years of Experience in ServiceNow Development, Administration & ITSM & HRSD &TSM

• Experienced in Customization, Applications Configuration, ITSM, HRSD, Scripting, Exception Processing, Validation.
• Worked on Incident, Problem, Change, Case Management, Client scripts, UI policies, Business rules, Reports, Homepages & Dashboards.
• Defined Groups, Groups roles, Groups members and providing access permissions.
• Worked on Notifications & Inbound Actions.
• Creating workflows for Approvals, Run Scripts, Set Values etc. Notifications using Events, Service Catalog.
• Record producer to Create Incident from Service Portal, Create a Record in Custom Table.
• Worked with Import Sets to load large Amount of data example choices.
• Created Email notifications, Email Templates, Events to trigger email notifications.
• Created Scheduled jobs and Schedule reports.
• Importing and Exporting the Data in different formats (Excel, CSV, and XML).
• Using ACL's for providing field level security, table level and List level security.
• In HRSD created few record producers HR criteria, HR document template, HR life cycle events.
• Worked on creating applet, applet launcher, navigation bar and smart buttons.
• Defined core HRSD roles in ServiceNow, including access considerations for employees.
• Worked on HR Cases, HR profiles and HR criteria & User Criteria.
• Worked on auto-assignment of HR cases based on skills.
• Worked on HR Case Management process and configured HR case templates.
• Good Experience in requirement gathering and executing the task.
• Provided suggestion and implementation of Automation on client ServiceNow instance.
• Performed troubleshooting and maintenance of existing ServiceNow Instance.
• Had knowledge on Rest & Soap.

• CIS- ITSM Certified
• CSA Certified
• CAD certified

• Incident, Problem, Change Management
• Client Scripts, UI Policies
• Business Rules
• Service Catalog, Workflows, Variables, Record Producer
• Email Notifications & Inbound Actions
• Custom Roles & ACL
• SLA
• Update Sets
• Manage Orders
• Manage Product Specification
• HRSD

• Pan Number: APEPL1487M
• Father's Name: Veeraiah Lingam
• Date of Birth: 01/12/98
• Marital Status: Single