Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Information
Languages
Disclaimer
Timeline
Generic
Meghana C N

Meghana C N

Bangalore

Summary

IT Professional, around 3 years of experience as ServiceNow Admin/Developer in ITIL and IT Service Management. Eager to contribute to a team-oriented environment having inner desire to gel in cohesive team and work for business growth. Understanding and representing our customer's needs as part of providing IT services that meet or exceed those business needs. Skilled in handling client communication and team management. Maintained the integrity of the service-now tool across production and non-production environments. Successful background in Requirement gathering and coordinating. Actively involved in the complete project cycle from planning to presentation and documentation. Capable of working under constant pressure. Yearn to learn new things and face new challenges. Multitask and manage time effectively amongst multiple priorities. Working on Administration and Development tasks as a ServiceNow Resource in the Account. Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SERVICENOW DEVELOPER

ACCENTURE
04.2023 - Current
  • Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution
  • Responsible for day-to-day management within the platform
  • Worked as ServiceNow Catalog Developer and created different types of Service catalogs in the environment.
  • Creating workflows activities and approvals. Implement new workflow that use a variety of activities to understand how records are generated from workflows.
  • Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting
  • Used Import Sets for data loading from external file to ServiceNow
  • Wrote Client Scripts, UI policies, Business Rules, script include,Catalog client scripts and Catalog UI policies.
  • Worked with transform maps, data sources for data loads and management
  • Working on incidents related to ITSM Module and problem solving by applying necessary changes
  • Customized the forms and lists of Incident and Problem Management tables.
  • Migrated update sets to production and handle Release Management activities
  • Created knowledge articles to document the configuration steps.
  • Have knowledge on Integrations.
  • Have knowledge on flow designer and workflows.
  • Configured scheduled jobs, notification, events and ACL's.

SERVICENOW DEVELOPER

WIPRO LTD
09.2021 - 04.2023
  • Good Knowledge in ServiceNow
  • Worked on below mentioned components in ServiceNow Platform
  • Have worked on Incident, Change, Problem, and Service Catalog Management
  • Creation and modification of User, Group and Roles in the ServiceNow
  • Good understanding of ITSM/ITIL processes
  • Creation of fields and tables in ServiceNow
  • Creation of SLA on incident table (Response & Resolution SLA)
  • Knowledge of the Client Side and Server-Side function
  • Implementation of UI policies as per the requirements
  • Worked on creation of the Notification based on user requirements
  • Worked on Client scripts, Business rules & Script Include based on requirements
  • Communicating with clients, understanding the needs and requirements, and implementing them in ServiceNow platform
  • Have worked on ACLs, SLAs, UI Policies, Data policies & Assignment rules
  • Creation of Catalog items, Record producers and Order Guide
  • Worked on local Update sets in ServiceNow
  • Created Transform and import sets to load the data through Excel.

Education

Bachelor's in Computer Science -

KLE Society's S Nijalingappa College
01.2021

PUC -

KLE Society's S Nijalingappa College
01.2018

Skills

  • ServiceNow scripting
  • ServiceNow Application Development
  • ServiceNow Reporting and Dashboards
  • ServiceNow Customization
  • Troubleshooting and Debugging
  • Team Productivity
  • User Satisfaction
  • Industry Standards and Best Practices

Certification

ServiceNow Certified System Administrator.

ServiceNow Certified Application Developer.

Accomplishments

  • Got appreciation from the client and seniors for adding value to projects with currently 6500 Winner Circle point.
  • Completed project specific Trainings.
  • Have always been the best performer in the team.
  • Handled fun activities for the team.
  • Received Recognition from Leads.

Personal Information

  • Date of Birth: 02/21/2000
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Kannada
  • Hindi

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

SERVICENOW DEVELOPER

ACCENTURE
04.2023 - Current

SERVICENOW DEVELOPER

WIPRO LTD
09.2021 - 04.2023

Bachelor's in Computer Science -

KLE Society's S Nijalingappa College

PUC -

KLE Society's S Nijalingappa College
Meghana C N