IT Professional, around 3 years of experience as ServiceNow Admin/Developer in ITIL and IT Service Management. Eager to contribute to a team-oriented environment having inner desire to gel in cohesive team and work for business growth. Understanding and representing our customer's needs as part of providing IT services that meet or exceed those business needs. Skilled in handling client communication and team management. Maintained the integrity of the service-now tool across production and non-production environments. Successful background in Requirement gathering and coordinating. Actively involved in the complete project cycle from planning to presentation and documentation. Capable of working under constant pressure. Yearn to learn new things and face new challenges. Multitask and manage time effectively amongst multiple priorities. Working on Administration and Development tasks as a ServiceNow Resource in the Account. Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements.
ServiceNow Certified System Administrator.
ServiceNow Certified Application Developer.
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.