Summary
Overview
Work History
Education
Skills
Timeline

Kalyani Routu

Tirupati

Summary

Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.

Overview

4
4
years of professional experience

Work History

Operations Exec (Customer Relationship Management)

HDFC Bank Ltd
Tirupati
10.2021 - Current
  • Building and maintaining profitable relationships with key customers.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Understanding key customer individual needs and addressing these.
  • Build customer relationships
  • Ensuring client satisfaction
  • Verified customer identity through government-issued identification.
  • Processed incoming loan payments and updated customer accounts accordingly.
  • Educated customers on available resources they can use to manage their finances effectively.
  • Examined and verified information in loan application and closing documents.
  • Maintained accurate records of all customer interactions in a timely manner.
  • Reviewed and corrected errors on interest, principal and closing costs.
  • Checked value of customer collateral to hold as loan security.
  • Followed up with customers via phone or email to confirm receipt of loan application materials.
  • Assembled and compiled documents for loan closings.
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.
  • Reviewed existing loan agreements for compliance with applicable laws and regulations.
  • Prepared and delivered loan documents to title and escrow teams.

Asst Accountant

N S K Packaging
Hyderabad
07.2020 - 09.2021
  • Reconciled vendor accounts and ensured timely payment of bills and expenses.
  • Reconcile invoices and identify discrepancies
  • Create and update expense reports
  • Prepare bank deposits
  • Issue invoices to customers and external partners, as needed

Education

MBA - Finance And HR

SRI Padmavathi College of Computer Science And Tec, Tirupati
01-2020

Some College (No Degree) - Bachelor Of Commerce

ATN'S Degree College, Tirupati
01-2018

High School Diploma -

Gate Junior College, Tirupati
01-2015

High School Diploma -

S V O High Scholl, Tirupati
01-2013

Skills

  • Communication
  • Leadership
  • Management Skills
  • Computer Skills
  • Customer Service
  • Problem Solving
  • Active listening

Timeline

Operations Exec (Customer Relationship Management) - HDFC Bank Ltd
10.2021 - Current
Asst Accountant - N S K Packaging
07.2020 - 09.2021
SRI Padmavathi College of Computer Science And Tec - MBA, Finance And HR
ATN'S Degree College - Some College (No Degree), Bachelor Of Commerce
Gate Junior College - High School Diploma,
S V O High Scholl - High School Diploma,

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Kalyani Routu