KALYAN RAVI SAMGAR
Hyderabad
Summary
Dynamic HR Operations Specialist with a proven track record at Tata Consultancy Services, expertly managing over 5,000 employee separations annually with 100% compliance. Skilled in process escalations and proactive troubleshooting, I excel in delivering exceptional service while driving efficiency and accuracy in operations.
Overview
2026
2026
years of professional experience
Work History
HR Operations Specialist
Tata Consultancy Services
Hyderabad
01.2018 - Current
- Independently manage the full employee exit lifecycle, processing over 5,000 separations annually with 100% compliance.
- Collaborate with finance teams to resolve escalations, and expedite F&F settlements and PF processes.
- Maintain SOD/EOD reports and task allocation for the regional separation team, driving process efficiency.
Application Monitoring
McKesson Monitoring Project (TCS)
- Monitored critical healthcare applications using SolarWinds, Checkmk, and ServiceNow, contributing to 99.9% uptime
- Provided real-time incident detection and resolution support, minimizing system disruptions
- Collaborated with vendors to resolve technical issues, ensuring adherence to SLA requirements
Manual Testing & System Validation
Google BART Project (TCS)
- Conducted comprehensive manual testing for the BART transit system to ensure operational reliability
- Designed, executed, and documented detailed test cases, enhancing system stability
- Performed defect logging, collaborated with development teams, and supported successful deployments
Quality Analyst
CoreLogic Mortgage Solutions (TCS)
- Oversaw customs clearance & mortgage processes for international shipments, ensuring 100% compliance
- Conducted process audits and reduced discrepancies through proactive quality checks
- Trained and mentored new associates, streamlining onboarding and improving operational accuracy
Loan Processing Associate
Indiabulls Dhani
- Processed loan applications and verified documentation, achieving high customer satisfaction rates
- Handled customer queries via phone and email, providing clear guidance and timely resolution
Customer Care Executive
Wipro (Jio Process)
- Delivered prompt telecom support, resolving 95% of customer issues on first contact
- Maintained high service standards and contributed to customer satisfaction and retention
Education
Bachelor of Commerce (B.Com) -
Vijay Nagar College of Commerce
HyderabadIntermediate -
Railway Junior College
HyderabadSSC -
Amaravathi Grammar High School
HyderabadSkills
- HR Operations: Employee separations, PF & gratuity management, F&F settlements, process escalations
- Application Monitoring: ServiceNow, SolarWinds, Checkmk, CA Spectrum, OpsGenie, real-time issue resolution
- Technical Support: Incident management, system health checks, proactive troubleshooting
- Quality Assurance: SOD/EOD reporting, process audits, compliance, documentation accuracy
- Manual Testing: Test planning, execution, system validation (Google BART project)
- Customer Service: Loan processing, client query resolution, clear communication
Languages
English, Hindi, Telugu, Kannada
Accomplishments
- Star Performer & Quality Awards recipient for exceptional service and process excellence
- Client appreciation for ensuring process accuracy and timely issue resolution
- Recognized for contributions to social initiatives and community engagement
Timeline
HR Operations Specialist
Tata Consultancy Services
01.2018 - Current
Application Monitoring
McKesson Monitoring Project (TCS)
Manual Testing & System Validation
Google BART Project (TCS)
Quality Analyst
CoreLogic Mortgage Solutions (TCS)
Loan Processing Associate
Indiabulls Dhani
Customer Care Executive
Wipro (Jio Process)
Bachelor of Commerce (B.Com) -
Vijay Nagar College of Commerce
Intermediate -
Railway Junior College
SSC -
Amaravathi Grammar High School
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