Kamakshi Khaneja
Mumbai
Summary
Business-focused professional with over 9 years of experience driving growth and profitability. Proven expertise in managing and expanding digital payment products within corporate environments. Specialized in merchant acquiring solutions, enabling organizations to leverage advanced payment technologies and surpass management expectations.
Overview
9
9
years of professional experience
Work History
Payments Product and Partnerships
American Express
Mumbai
08.2023 - Current
- Managed digital partnerships with nine payment aggregators to enhance strategic product roadmaps and merchant portfolios.
- Designed merchant activation program, achieving record-high activation of 37% with top payment aggregators.
- Drove end-to-end projects, including ALT ID implementation for over 600,000 merchants.
- Onboarded new partners such as CRED, Adyen, and Easebuzz to expand Amex portfolio.
- Created new pricing plan that increased volume contribution and strengthened Amex's online presence, resulting in five percent growth in merchant acquisitions.
- Ensured implementation of controls and processes for strict adherence to regulatory compliance and guidelines.
- Contributed to discussions with RBI by providing indirect support and drafting detailed responses to queries raised by stakeholders.
Assistant Vice President
HDFC Bank
Mumbai
06.2022 - 08.2023
- Spearheaded the development of in-house Value-Added Services (VAS) for the merchant acquiring business, aligning product vision with organizational goals.
- Played a key role in vendor selection and finalization, while shaping the product construct, roadmap, and go-to-market (GTM) strategy for the in-house VAS offering.
- Led the redesign of the Merchant Onboarding Journey to enhance user experience, reduce onboarding time, and improve operational efficiency.
- Managed end-to-end partner engagements, including onboarding, service delivery, revenue generation, and P&L ownership, driving sustainable partner ecosystem growth.
- Oversaw new feature development, product marketing initiatives, and business development efforts to increase adoption, revenue, and market presence.
Senior Product Manager / Product Manager
HDFC Bank
Mumbai
06.2016 - 06.2022
- Launched enriched digital payment solutions for key sectors including Education, Government, and Housing Societies.
- Led development of SmartHub Government, a modern payment gateway, driving a 70% increase in portfolio volume contribution.
- Created cross-sell strategies to boost customer retention and product stickiness.
- Delivered end-to-end payment solutions for major clients like CBDT, IRCTC, and GCC.
- Executed seasonal digital campaigns for merchant activation, volume growth, and brand visibility through digital and print media.
- Managed a payment portfolio with annual turnover of ₹30,000 crore, contributing 13% to the Government segment.
- Owned P&L responsibilities, ensuring profitability and sustainable growth.
- Collaborated with cross-functional teams including Tech, Ops, Legal, Risk, and Fintech partners.
Education
Executive Development Program - Advanced Product Management
XLRI - VIL
Mumbai, India05.2022
Masters - Business Administration
Prin. L.N. Welingkar Institute of Management Development & Research
Mumbai, India04.2016
Bachelors - Commerce
Mithibai College of Commerce
Mumbai University, Mumbai, India01.2014
Skills
- Merchant Acquiring
- Product Lifecycle Management
- Product management
- Partnership development
- Cross-functional collaboration
- Regulatory compliance
Accomplishments
- India CEO Recognition – Honored by the India CEO during the national town hall for outstanding contribution in implementing the Alt ID solution for the Payment Aggregator (PA) platform.
- Star Award (2x Winner) – Received the Star Award for two consecutive years for driving growth and excellence in the Payment Aggregator business at American Express.
- Payment Oscar – Recognized for significant contributions to the Merchant Acquiring business in the Government Payments segment.
- 2× Gold Star Award – Awarded for exceptional performance in maintaining a leading market share of 55% in Q2 FY18 in the payments business.
- Achievers Award – Acknowledged for driving growth and transaction volume across key business segments.
Timeline
Payments Product and Partnerships
American Express
08.2023 - Current
Assistant Vice President
HDFC Bank
06.2022 - 08.2023
Senior Product Manager / Product Manager
HDFC Bank
06.2016 - 06.2022
Executive Development Program - Advanced Product Management
XLRI - VIL
Masters - Business Administration
Prin. L.N. Welingkar Institute of Management Development & Research
Bachelors - Commerce
Mithibai College of Commerce
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