Kamal Bansal
New Delhi
Summary
Dedicated and globally oriented professional with nearly three years of experience across customer success, sales operations, and international client engagement. A postgraduate from University of Strathclyde, Glasgow, with hands-on expertise in Salesforce CRM, data reporting tools like Power BI and Tableau, and cross-functional collaboration. Adept at managing international client relationships, driving successful onboarding experiences, and delivering service excellence in fast-paced, multicultural environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Milk Master
01.2025 - Current
- Serve as the primary contact for onboarding, training, and ongoing support for clients using the Milkmaster SaaS platform.
- Analyze product usage data to provide actionable insights for increased customer engagement and retention.
- Conduct regular business reviews and collect client feedback to improve service and product experience.
- Collaborate with internal teams to enhance customer success strategy and ensure alignment with client goals.
Operations Specialist – Sales Operations
Simplilearn
Bengaluru
10.2022 - 01.2025
- Managed lead lifecycle, pipeline tracking, and reporting using Salesforce across global B2C markets.
- Designed Tableau dashboards and reports to support leadership decision-making.
- Coordinated with finance, procurement, and technology teams to resolve operational issues.
- Oversaw pricing alignment for course offerings and ensured CRM data integrity.
Business Development Associate
Comket Solutions Pvt Ltd
Mumbai
01.2022 - 10.2022
- Generated leads via LinkedIn, email campaigns, and direct outreach.
- Engaged C-level decision-makers to understand needs and align product offerings.
- Drafted compliant sales contracts and built strong client relationships to drive revenue.
Education
Master’s - International Management
University of Strathclyde
Glasgow, United Kingdom05-2021
Bachelor of Commerce (B.Com) -
University of Delhi
New Delhi05-2019
Skills
- Client engagement and support (B2B & B2C)
- Salesforce CRM management
- International client coordination
- Customer success strategies
- Relationship management and onboarding
- Data analysis and visualization
- Communication and collaboration skills
- Training and user enablement
Certification
- 360-degree Data Science, 2024
Languages
- English
- Hindi
Personal Information
- Passport Number: Available
- Date of Birth: 09/13/98
- Nationality: Indian
Timeline
Customer Success Manager
Milk Master
01.2025 - Current
Operations Specialist – Sales Operations
Simplilearn
10.2022 - 01.2025
Business Development Associate
Comket Solutions Pvt Ltd
01.2022 - 10.2022
Master’s - International Management
University of Strathclyde
Bachelor of Commerce (B.Com) -
University of Delhi
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