Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
Timeline
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Kamal Bansal

New Delhi

Summary

Dedicated and globally oriented professional with nearly three years of experience across customer success, sales operations, and international client engagement. A postgraduate from University of Strathclyde, Glasgow, with hands-on expertise in Salesforce CRM, data reporting tools like Power BI and Tableau, and cross-functional collaboration. Adept at managing international client relationships, driving successful onboarding experiences, and delivering service excellence in fast-paced, multicultural environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Milk Master
01.2025 - Current
  • Serve as the primary contact for onboarding, training, and ongoing support for clients using the Milkmaster SaaS platform.
  • Analyze product usage data to provide actionable insights for increased customer engagement and retention.
  • Conduct regular business reviews and collect client feedback to improve service and product experience.
  • Collaborate with internal teams to enhance customer success strategy and ensure alignment with client goals.

Operations Specialist – Sales Operations

Simplilearn
Bengaluru
10.2022 - 01.2025
  • Managed lead lifecycle, pipeline tracking, and reporting using Salesforce across global B2C markets.
  • Designed Tableau dashboards and reports to support leadership decision-making.
  • Coordinated with finance, procurement, and technology teams to resolve operational issues.
  • Oversaw pricing alignment for course offerings and ensured CRM data integrity.

Business Development Associate

Comket Solutions Pvt Ltd
Mumbai
01.2022 - 10.2022
  • Generated leads via LinkedIn, email campaigns, and direct outreach.
  • Engaged C-level decision-makers to understand needs and align product offerings.
  • Drafted compliant sales contracts and built strong client relationships to drive revenue.

Education

Master’s - International Management

University of Strathclyde
Glasgow, United Kingdom
05-2021

Bachelor of Commerce (B.Com) -

University of Delhi
New Delhi
05-2019

Skills

  • Client engagement and support (B2B & B2C)
  • Salesforce CRM management
  • International client coordination
  • Customer success strategies
  • Relationship management and onboarding
  • Data analysis and visualization
  • Communication and collaboration skills
  • Training and user enablement

Certification

  • 360-degree Data Science, 2024

Languages

  • English
  • Hindi

Personal Information

  • Passport Number: Available
  • Date of Birth: 09/13/98
  • Nationality: Indian

Timeline

Customer Success Manager

Milk Master
01.2025 - Current

Operations Specialist – Sales Operations

Simplilearn
10.2022 - 01.2025

Business Development Associate

Comket Solutions Pvt Ltd
01.2022 - 10.2022

Master’s - International Management

University of Strathclyde

Bachelor of Commerce (B.Com) -

University of Delhi
Kamal Bansal