KAMAL GARG

- Experienced Tech Lead in Pega with pega certification like PEGA CSSA/CSA with profiency of handling complex pega marketing applications hosted on Aws along with middleware and DB tools

- Strong C & Core Java skills

- prior experience in REST/SOAP web services,combined with day to day scaling of AOM(Always on Marketing) enironment to meet the requirements of high end CRM platform for marketing apllication offfering plans and other campaigns(unica) for the oversll growth of infrastructure as well as functioning of day to day opeartions for processing bulk records.

- Strong understanding of Middleware technologies like WAS, JBoSS and Tomcat Servers

-Coordinated work of team of 6 employees to help each team member carry out accurate work OM PEGA and middleware applications.

framework

- Good Unix skills with Shell Scripting skills

- Experience in using ORM tools like Hibernate / Sequelize / SQLAlchemy / Entity Framework /
Experience in developing Pega Platform application debugging tools and features

End to end responsiblity to manage the operation of SALTO/ ISTRACK

application operational at orange as telecom industry framework

Involved in various support activities which include the following for minor bug fixing and traiging issues with respect to SALTO framework hosted on PEGA 8.5.5. These issues include issues with DCO, Application profiler, Application Accelerator Performance Tuning (PAL, Log Analyzer, DB SMA (System Management Administrator) tool,Pega OOTB Integration (Exp - Exception handling, Data Mapping for services and connectors, Security model for SOAP connectors & services) (Deployment Architecture) / Rules import & Export

knowledge on Rule Passivation and Pega Cache

working on pega framework_CLM for new vendor onboarding in SALTO international application .there was full new CLM suite that was configured to allow new vendors to deal with work order and other end to end services for mobile and broad band devices

Should haveworking knowledge on Pega Authentication & Authorization, authenticate using LDAP and implement Single-Sign-On (SSO)

Should have working knowledge on Agents & listeners

active teaam player working to mentor junior resources on middleware/DB /cloud operation

Further initiatives included:-

• Tested new and enhanced software modules and delivered insightful and practical feedback on functionality and data output.
• Directed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.

Technical Skills:

handled complex claims application like (UPMC/NTMC) which involved huge amount of tranactions ,hence had a complex infra along with websphere and oracle database instances

Experience in DevOps tools (Jenkins, Docker )

Experience in a Linux/UNIX distributed enterprise environment.

Experience in supporting at least one of the following Middleware technologies IBM WebSphere Application Server, Apache Tomcat, JBoss.

Experience in Web servers HTTP, Apache

Knowledge on SQL , shell scripting , automation for the purpose of updating the release cycle thorugh variou CI/CD and devops tool

Knowledge of ITIL processes

Experience in using workflow ticketing tools like SERVICE NOW remedy and other customer focussed tools to help in expediating the ticket resolution for enhanced inhouse customer feedback

Good written and verbal communication skill

Able to learn technical concepts quickly and apply them effectively in the workplace

Able to multi-task and work productively in a dynamic fast-paced environment.

• WORKED AS THE SME for the build /deployment and maintainence of release cycle based on TCS BANCS application for various overseas clients like SBC/BNP Paribas/DBS etc
• maintained various BANCS SI and architecture of application core having an EJB architecture tested software for bugs, redundancies and security issues on routine basis.
• Identified departmental needs and suggested technical direction enhancements.
• Created and executed test scripts for validated environments.
• Implemented disaster recovery protocols to keep enterprise applications running smoothly.
• Developed and tested company-wide servers for printing

go live support working as the prime concerned involved for end to end product upgrade,simulation and other activates regarding the product