Kamal Kishor
Chamba
Summary
Dynamic Customer Care Executive with HDFC Bank Ltd, skilled in CRM software and data analysis. Proven track record in enhancing customer satisfaction through effective communication and relationship building. Successfully resolved complex billing issues, driving a significant improvement in customer feedback. Adept at collaborating with teams to elevate service standards and optimize order processing.
Overview
2
2
years of professional experience
Work History
Customer Care Executive
Hdfc bank ltd
Chamba
02.2023 - 01.2025
- Gathered customer feedback and reported it to management for further action.
- Tracked customer order statuses using various systems including CRM software.
- Assisted customers with product selection based on individual needs.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Analyzed call data to determine areas of improvement in customer care process.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Communicated new products and services information to existing customers via email campaigns.
- Resolved billing issues and disputes through effective problem solving techniques.
- Maintained detailed records of customer interactions, feedback, and resolutions in CRM software.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Assisted customers with account inquiries and transaction issues promptly.
- Provided exceptional customer service through effective communication and problem-solving.
- Processed transactions accurately while adhering to banking policies and procedures.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained detailed records of customer interactions for future reference.
- Utilized bank systems to track customer requests and follow-up actions efficiently.
Education
Master of Science - Mathematics
Thakur P.G College Dhaliyara
Dhaliyara08-2021
Bachelor of Science -
BTC Dav College Banikhet
Dalhousie06-2017
Skills
- Customer service
- CRM software
- Order processing
- Data analysis
- Customer feedback
- Product knowledge
- Call management
- Conflict resolution
- Relationship building
- Effective communication
- Team collaboration
- Time management
- Reporting skills
- Problem solving
- Leadership
Languages
Hindi
First Language
English
Beginner (A1)
A1
Accomplishments
I have achieved my monthly Target and recognise awraded to me.
Timeline
Customer Care Executive
Hdfc bank ltd
02.2023 - 01.2025
Master of Science - Mathematics
Thakur P.G College Dhaliyara
Bachelor of Science -
BTC Dav College Banikhet