Kamal Mishra
Hyderabad
Summary
Experienced Agile Professional with a strong background in leading teams, managing projects, and driving Agile best practices. Skilled in working with diverse teams, ensuring smooth project execution, and keeping everyone aligned on goals. Passionate about helping teams grow, solving problems, and delivering high-quality results on time. Adept at working with stakeholders, improving processes, and creating an environment where teams thrive.
Overview
16
16
years of professional experience
1
1
Certification
Work History
WSI Delivery Specialist (Agile Lead)
HSBC EDP India Pvt. Ltd.
Bengaluru
09.2024 - Current
- Spearheaded Agile transformations, coaching teams on Scrum, Kanban, and SAFe practices to enhance delivery efficiency.
- Managed cross-functional teams to ensure seamless coordination between business and technical teams.
- Facilitated sprint planning, reviews, retrospectives, and daily stand-ups to drive continuous improvement.
- Acted as a servant leader, resolving impediments, optimising workflows, and fostering a culture of transparency and accountability.
- Mentored team members, enhancing professional growth and skill development.
- Collaborated with senior stakeholders to align business goals with Agile practices and drive strategic initiatives.
Scrum Master
HSBC Software & Development India Pvt. Ltd.
Hyderabad
04.2020 - 09.2024
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Encouraged continuous process improvement initiatives through retrospectives.
- Identified risks associated with sprint goals and worked with the team to mitigate them.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Supported the development team in understanding user stories, acceptance criteria and definition of done.
Sr. Service Desk Team Lead
HSBC Software & Development India Pvt. Ltd.
Hyderabad
05.2015 - 03.2020
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
- Evaluated software or hardware to recommend improvements or upgrades.
- Provided feedback on individual performance within the Service Desk team, helping them improve their skillset.
- Reviewed open incidents to assess accuracy of information provided by customers.
- Identified trends in user requests, suggesting areas for improvement in system efficiency.
Service Desk Analyst
HSBC EDP India Pvt. Ltd.
Hyderabad
02.2012 - 04.2015
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Troubleshot and resolved hardware, software, network, and peripheral device problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
Technical Support Representative
Sutherland Global Services
Vizag
09.2009 - 11.2011
Education
Bachelors of Computer Applications -
Sikkim Professional University (Distance Ed.)
Gangtok07-2023
Intermediate of Science -
Jharkhand Academic Council
Jharkhand06-2005
Matriculation -
Jharkhand Secondary Exam Board
Jharkhand05-2002
Skills
- Agile methodologies
- Sprint planning
- Stakeholder management
- Team facilitation
- Risk assessment
- Continuous improvement
- Cross-functional collaboration
- Problem solving
Affiliations
- Active participant in Agile communities and knowledge-sharing forums.
- Passionate about mentoring and coaching Agile teams for high performance.
Accomplishments
- Several achiever of the quarter awards during my HSBC career.
- Most dynamic engagement lead award in HSBC.
- Best Emcee award in HSBC rewards & recognition function
- Active CSR member throughout my career.
Certification
- PSM - 1 (Scrum.org)
- Recruitment & Selection Essentials (HSBC Learning University)
- Handling Difficult Conversations (HSBC Learning University)
- Agile Project Management Professional (LinkedIn & Atlassian)
- DevOps Foundation (LinkedIn Learning)
- Agile Software Development (LinkedIn Learning)
- Agile at work - Driving Productive Agile Meetings (LinkedIn Learning)
- Agile at work - Getting better with Retrospectives (LinkedIn Learning)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
WSI Delivery Specialist (Agile Lead)
HSBC EDP India Pvt. Ltd.
09.2024 - Current
Scrum Master
HSBC Software & Development India Pvt. Ltd.
04.2020 - 09.2024
Sr. Service Desk Team Lead
HSBC Software & Development India Pvt. Ltd.
05.2015 - 03.2020
Service Desk Analyst
HSBC EDP India Pvt. Ltd.
02.2012 - 04.2015
Technical Support Representative
Sutherland Global Services
09.2009 - 11.2011
Bachelors of Computer Applications -
Sikkim Professional University (Distance Ed.)
Intermediate of Science -
Jharkhand Academic Council
Matriculation -
Jharkhand Secondary Exam Board
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