KAMAL RAZA
Kolkata
Summary
Dedicated hotel leader with more than 23 years of experience providing guests with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible. Have rich experience in working with brand defining hotels across the region.
Overview
23
23
years of professional experience
Work History
Unit Head (RM)
The Lalit Great Eastern Kolkata
11.2022 - Current
- Manage 240-room property with 65 Cr in annual revenue
- Oversee all hotel activities, including hiring and firing, supervising employees and training staff of more than 300 employees
- Increase room revenues by 29% year-to-year
- Develop and oversee hotel-wide renovation projects through to completion while staying within budget and time frame
- Responsible for entire hotels’ financial goals
- Responsible for budgeting and cost analysis
- Discussion with HODs on weekly Revenue and Period end P&L Reports
- Communicating and applying change management skills to implement changes in process or systems
- Monitors and controls labor expense, and other divisional expenses such as supplies and equipment
- Driving business forecasts
- Responsible for Guest complaints and feedbacks to increase Guest satisfaction on GSTS Report.
Director of Rooms
InterContinental Hotels Group
04.2017 - 11.2022
- Crowne Plaza Greater Noida- India 5-Star Hotel- 399 Rooms managed unit of IHG Hotels & Resorts.
General Manager
InterContinental Hotels Group
08.2022 - 09.2022
- Holiday Inn Agra on secondment assignment.
Front Office Manager
InterContinental Hotels Group
06.2016 - 03.2017
- Crowne Plaza Greater Noida and got promoted as Director of Rooms.
Hotel Manager (RM)
Royal Orchid
08.2015 - 03.2016
- Royal Orchid Malaika Beach Resort, Mwanza-Tanzania – 5 Star Resort – A managed unit of Royal Orchid India.
Front Office Manager
The Lalit Hotels
06.2014 - 07.2015
- The Lalit New Delhi- India – 5 Star Deluxe Hotel – 461 Rooms owned unit of Bharat Hotels Pvt
- Ltd
- (Formerly known as InterContinental Hotel).
Front Office Manager
IHG Hotels & Resorts
08.2010 - 12.2013
- Crowne Plaza Today, Gurgaon- India – 5 Star Hotel- 234 Rooms managed unit of IHG worked as Front Office Manager.
Assistant Front Office Manager
IHG Hotels & Resorts
07.2008 - 08.2010
- Crowne Plaza Salalah- Oman – 5 Star Hotel- 153 Rooms managed unit of IHG worked as Assistant Front Office Manager.
Duty Manager
IHG Hotels & Resorts
04.2005 - 07.2008
- Crowne Plaza Delhi- 5 Star Deluxe Hotel- 242 Rooms unit of IHG - Worked as Duty Manager.
FOE (Duty Manager)
Clarks Amer
10.2004 - 03.2005
- Clarks Amer Jaipur-India – A 211 Rooms 5-star Hotel, unit of UP Hotels-Worked as FOE (Duty Manager).
Front Office Executive (Shift In charge)
Park Plaza
04.2004 - 10.2004
- Park Plaza Ludhiana-India- A 5 Star Hotel, unit of Carlson Hospitality USA- Worked as Front Office Executive (Shift In charge).
Guest Service Representative
Radisson Hotel
10.2002 - 01.2004
- Radisson Hotel Jalandhar –India- A 5 Star Hotel, unit of Carlson Hospitality USA- Worked as Guest Service Representative.
Front Office Assistant
The Heritage Village
03.2001 - 10.2002
- The Heritage Village Gurgaon-India, 154 Rooms 4 Star Deluxe Resort, formerly a sister concern of SITA World Travels-Worked as Front Office Assistant.
Education
B.A (Hons) -
University of Calcutta
01.1997
B.A (Hons) -
University of Calcutta
01.1997
SSSC -
West Bengal Board
01.1994
SSSC -
West Bengal Board
01.1994
SSC -
West Bengal Board
01.1992
SSC -
West Bengal Board
01.1992
Skills
- Hotel Operational knowledge
- Good Preopening project knowledge
- Policy and procedure adherence
- Property maintenance
- Guest accommodations
- Opera PMS, Touché, Symphony, Micros
- Revenue Management
- Excellent Relationship Management Skills with internal and external stake holders
- Customer service
- Attention to detail
Languages
English
Hindi
Bengali
Core Competency
Excellent project management skills that encompasses time management, goal setting, strong collaboration, problem solving, conflict resolution, organizational skills, critical thinking, delivery of results etc.
Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction.
Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources and the coordination of people and resources.
Excels in sales and marketing, including showing, promoting and selling.
Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions.
Strong communication skills that allow me to easily determine guest and employee concerns.
Liasion and coordinating with external agencies Police, CID, Ministries, Airport Authorities, Customs & Immigration, and Airline Offices
Personal Information
Date of Birth: 10/02/76
Recent Achievements
- Achieved highest revenues for The Lalit Great Eastern by improving total revenues by 20% against last year through increasing ADR and APC for the hotel
- Received ‘Care for our People’ IHG Impact 2021 award in India Middle East & Africa amongst 1100 nominations
- Achieved all 10 metrics of ‘Winning Metrics’ of IHG in 2019
- Achieved highest GSTS Score among all IHG hotels in 2016 & 2017 in South West Asia.
- Trained and groomed 4 internal team members to get elevated to Managerial and Supervisory positions from Supervisory / Executive and Associate levels.
- Devised and implemented up-selling techniques that increase related revenue by 37.3 % in year 2009.
- By ensuring consistent ‘Can do’ attitude is maintained by the front line staff in order to resolve problems unto guest’s satisfaction, an increase of 8% in problem resolution in YTD 2010 scores ‘when contacted staff’.
References
- Ms. Nivedita Awasthi, General Manager, Westin Resort Sohna - Haryana, +91 9810294152
- Mr. Ashwani Nayar, Area General Manager, Intercontinental Dhaka- Bangladesh, +91 99008040
Hobbies and Interests
- Reading
- Traveling
- Meeting people
Training
- Successfully completed Management Development Program – Strategy from ICFAI B-School Gurgaon (June 2022).
- Launched IHG One Rewards across hotel functions in April/May 2022.
- Successfully completed IHG Career insight program in 2018
- Successfully completed CLIMB ( Leadership Program ) by IHG in 2017
- Successfully completed fundamental Revenue Management training by IHG in 2006.
- Training on World’s largest Loyalty Program - Priority Club Rewards in 2007.
- Successfully completed CTC (Craft Training Course) Trainer’s program by IHG in 2008.
- ALDP ( Accelerated Leadership Development Program) completed successfully in 2012
Timeline
Unit Head (RM)
The Lalit Great Eastern Kolkata
11.2022 - Current
General Manager
InterContinental Hotels Group
08.2022 - 09.2022
Director of Rooms
InterContinental Hotels Group
04.2017 - 11.2022
Front Office Manager
InterContinental Hotels Group
06.2016 - 03.2017
Hotel Manager (RM)
Royal Orchid
08.2015 - 03.2016
Front Office Manager
The Lalit Hotels
06.2014 - 07.2015
Front Office Manager
IHG Hotels & Resorts
08.2010 - 12.2013
Assistant Front Office Manager
IHG Hotels & Resorts
07.2008 - 08.2010
Duty Manager
IHG Hotels & Resorts
04.2005 - 07.2008
FOE (Duty Manager)
Clarks Amer
10.2004 - 03.2005
Front Office Executive (Shift In charge)
Park Plaza
04.2004 - 10.2004
Guest Service Representative
Radisson Hotel
10.2002 - 01.2004
Front Office Assistant
The Heritage Village
03.2001 - 10.2002
B.A (Hons) -
University of Calcutta
B.A (Hons) -
University of Calcutta
SSSC -
West Bengal Board
SSSC -
West Bengal Board
SSC -
West Bengal Board
SSC -
West Bengal Board
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