KAMALDEEP SINGH
Noida
Summary
Results-driven operations lead with expertise in team supervision, forecasting, and workload management. Track record of exceptional performance tracking and people management. Committed to contributing to the achievement of operational and strategic objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Operations Lead
Osttra India Private Limited
Gurgaon
02.2024 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Working in Technology Operation Center (TOC) and SRE Environment.
- Work and handle Apache, Linux, Web proxy servers, and applications running on it.
- Manage HTTPS URLs Rebranding project (Traiana to Osttra).
- Manage digital certificate and SSL certificate renewal process for all web proxies and applications.
- Manage Traiana Legacy Applications.
- Work on AWS EC2 servers, which hosted multiple applications.
- Work on GCP Argo CD Pipeline-based Application Deployment on GitHub as Trusted Source Code.
- Monitoring of GCP-based Dashboard & Metrics for Different Application Services.
- Manage User Access Management and LDAP.
- Act as Interim NOC Lead and manage BAU operations and Team.
- Manage Linux and Windows Server applications and their BAU-related issues.
- Work on Monitoring and Logs based Tools like Nagios Core, Thruk, NagiosXI, Logzio, Splunk, MS-Menu, etc.
- Manage script-based releases and upload activity for Traiana applications.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Providing guidance and mentorship for junior staff members.
- Performing root cause analysis of any problems encountered in operations.
Lead Engineer
Guardian India Operations Private Ltd
Gurgaon
12.2019 - 02.2024
- Working as a Shift lead in Enterprise operations Center(EOC) Team
- Managing and leading a team of 6 engineers
- Doing Outage Handling Management across Infrastructure
- Working on Amazon Workspace(AWS) Cloud Environment
- Working on various AWS Services like: EC2,IAM,S3, Load balancers, Auto Scaling,cloudtrail,cloudwatch,EKS and ECS patching ,Lambda,VPC etc Working on On-Premises Servers and Supporting Linux/AIX and Window OS
- Handling Virtualization of On-premises and AWS servers
- Handling Data Backup of On-premises and AWS servers
- Working on Multiple technologies Environment under one Umbrella
- Working on Technologies like: Window,Citrix,Network,Linux/Aix,Database,AWS,Certificate Management,SOC,Vmware/Virtulaization etc
- Working and handling ITIL Process
- Working on tools like: Service Now,Zenoss,Sailpoint,Commvault,Vsphere Web client,AWS Console,Nokia QIP, Efficient IP,Venafi for certificate management,Sementic Management, Sectigo,PKI,Putty,CyberArk Etc
- Handle Guardian Network
- Working on Cisco Routers and switches
- Troubleshoot port security violation issues on switch
- Allocating IP’s to Servers and Devices
- Reclaiming the IP’s From Unused and Decommissioned servers
- Creating, Updating and managing new entries for DNS records in Network
- Handling AWS infrastructure using Terraform
- Running Jenkins Job and handling issue related to code deploy
- Taking care of backup of the servers using Commvault
- Instance type change for EC2 and RDS instances
- Handling Status check failure and AWS retirement issues of EC2 Instances
- Snapshot creation of EC2 instances and specific volume
- Create EC2 instance to resolve Window NLA issues
- Security Group inbound and outbound rule addition using Terraform and Terragaurd
- Working on bitbucket, cloning of repo, code updation and code push using GIT Bash
- Troubleshooting on Terraform codes
- Monitoring Live Traffic, Logs, Memory Utilization, Disk Utilization on Servers, Load & System Capacity
- Managing both Windows and Linux VMs: VMware Infrastructure Environment Management with 100 ESXi Servers and 2000 plus Virtual Machines
- Cisco UCS Blade Servers Management
- Creating new Data Stores and adding new LUNs in vSphere Data Stores; migrating the Virtual Machine and Data Stores across clusters in the vSphere Console
- Creating/extending LVM File Systems in Linux Machine
- Performing Snapshots on vsphere web client
- Troubleshoot End user issues related to Window/Linux/Aix server access,Citrix workspace issues etc
- Troubleshoot WinRM issues on Window servers
- Working as Situational/Outage Manager for All the Outages open in Organization
- Working as Escalation Manager for all the users and Applications issues
- Creating Temporary EC2 instance for fixing Sudo and Filesystem issue
- Working as Backup People Manager to Handle Team
- Working on Axway tool for file transfer management
Senior Project Associate
TATA Consultancy Services
06.2016 - 12.2019
- (TOTAL-EMIR Project) Working as a Lead in WAN GESCO Process
- Went to Paris-France for Knowledge Transfer in Transition period of this Project in May-2018 for WAN GESCO Process
- Handling Order, Quotation and Cancellation of WAN Link on Different Sites worldwide
- Having Direct Communication with Client and ISP’s like: OBS, BT and SFR
- Deal in Orders of “WEB4TWIN” based MPLS Links with IPSEC Tunnelling
- Plan the Migration of Primary (MPLS) and Backup (Internet) link
- Create Change Request for Each Planned Migration
- Prepare and update Weekly Report of these Orders and Quotations
- Working on Tools Like: Service Now, Wizard etc
- Vendor Management and Coordination
- Responsible for Client Billing for WAN links
- Involve an End to End Project Transition
- Manage Fiber optical and WAN Link Activation
- Doing Business and Data Analysis
- Create Multiple Service and Change Request in Service Now
- (NBN Australia Project)
NOC Engineer
Australian National Broadband Networks (NBN)
- Worked as a NOC Engineer in Network Assurance Dept for Australian National Broadband Networks (NBN)
- At Initial Stage of Project Done BRT, UAT in Coordination with Client NBN
- Providing services to Australian Service Provider NBN
- FTTN and FTTB end to end Resolution
- Diagnosis and trouble ticket closure, resolving network operation and performance issues
- Escalation Management of both internal and external customers
- Efficiently monitor the FTTX network of Australian provider
- Providing resolution and Reason for outages (RFO) for Service Affecting Faults after restoration of the failure within the specified time frame & SLAs provided by the organization to its customers
- Identifying, analysing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization
- Validating and work proactively on the incident ticketing system based on the problem and analyse it to find trends and correlations
- Handling all Tier-2 related operation in NOC
- Worked on Work Order Management
- Worked and Created Ticket for Network Incident on Remedy Tool
- Worked on Active Event and Alarm Monitoring
- Worked on Tools like Tivoli Netcool, BMC Remedy, Maximo, Service Portal, NACAnalyser, PNI Spatial Net, AMS, IPact etc
- Provide Troubleshoot to Onsite Technicians
- Worked on GUI and CLI Access
- Worked on DSLAM’s
- Doing Quality Inspection of Inventory Management.
NOC Engineer
Radius Infratel Pvt Ltd.
11.2014 - 06.2016
- Worked on Layer2 Switching, GPON
- Working experience and implementation of network devices in GPON environment
- Used Ericsson EMS/Alcatel Lucent AMS client version for Network Management & configuration
- Monitoring of Network over Delhi/NCR using PRTG Network Monitor (Version 12)
- Implementation & managing of Network with WhatsUpGold software
- Implementation of TCP/IP & related services-DHCP/DNS/WNS in our Network
- Knowledge of SIP Server in implementation of VOIP in an internetwork
- Provide Network support to Customers, Staff from NOC, Field Engineers etc
- Provide Network support to POP location, telephonic/remotely/both
- Responsible for troubleshooting/reporting of multiple WAN links from NOC to POPs links
- Maintain and Implementation of CISCO switches & Security in our Network
- Working on L2 services (L2 VPNS)
- Working on MPLS
- Working on Ethernet Access technologies
- Implementation and managing of NETGEAR FIREWALLS for VPN connectivity in our network
- Managing & ensuring maximum uptime of a network of Fibre to the Home (FTTH) in Delhi/NCR
- Configuration and troubleshooting of Ericsson ONT T063 G, T 063G (II), ONU T 720G 24/16/8 ports
- Knowledge and implementation of Ericsson BLM 1500
- Configuration and implementation of Routers (Cisco 7606, CiscoASR920, CISCO2800, 2600, ISR 3800, 3900 series) &Switches (CISCO 2950, 2960 &Summit X440, X250e Series aggregation switches) and implementing network policies
- Doing Configurations on BLM
- Troubleshoot complaints related to Broadband, Voice, Intercom etc services provided to Clients
- Worked on GUI and CLI Interface.
Preverification specialist
AuthBridge Research Services Pvt Ltd.
12.2013 - 10.2014
- Handling Clients like Tata Teleservices, Viom networks, Airtel etc in Backend Operations
- Interact with clients and candidates through calls and mails
- Fulfilling Insufficiencies related to cases send by clients
- Maintain client related data and cases on tracker and server
- Initiate cases to other departments on bridge
- Helping other departments to complete the case within TAT (Turnaround time)
- Make changes in process related to concerned client.
Software Engineer
NEC Product-Switch
01.2012 - 10.2012
- Work experience in Manual Testing in L3 Switch Team
- Work on creating test suites for SNTP, LLDP, TFTP, STATIC ROUTING, TELNET, SSH, SYSLOG, BGP, VRF’s
- Functional Testing of above mention protocols on L3 Switch, Perform Interop Testing, Perform Web based (GUI) Testing, Report and track bugs related to the products, Report Errors and Bugs in JIRA Tool.
Education
Bachelor of Technology - Information Technology
GGSIPU
New Delhi05-2011
Skills
- IT Infrastructure Management
- Cloud Infrastructure Management
- Network Support and Management
- AWS
- GCP
- Fibre optics and GPON
- Network operation center
- Incident and outage Management
- Vendor Management
Personal Information
Total Experience: 12 years
Certification
- CCNA
- AWS Solution Architect
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Hi Five Performance Award
Timeline
IT Operations Lead
Osttra India Private Limited
02.2024 - Current
Lead Engineer
Guardian India Operations Private Ltd
12.2019 - 02.2024
Senior Project Associate
TATA Consultancy Services
06.2016 - 12.2019
NOC Engineer
Radius Infratel Pvt Ltd.
11.2014 - 06.2016
Preverification specialist
AuthBridge Research Services Pvt Ltd.
12.2013 - 10.2014
Software Engineer
NEC Product-Switch
01.2012 - 10.2012
NOC Engineer
Australian National Broadband Networks (NBN)
Bachelor of Technology - Information Technology
GGSIPU
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