Summary
Overview
Work History
Education
Skills
Certification
Extra-curricular Activities
Accomplishments
Timeline
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Kamini Kashyap

Kamini Kashyap

Team Leader- Project Management
Noida,India

Summary

Experienced Team Lead with over 09 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
5
5
Certifications

Work History

Team Leader - Project Management

HCL Tech
Noida, INDIA
05.2021 - Current
  • Lead a team of 18 Agents, take up scrums & help with FRS, take client interaction & escalations.
  • Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of ServiceNow platform.
  • Planning and Implementation of various workflows
  • Work as lead for requirement gathering phase.
  • Communicates with other technical leads, IT groups, and clients so they understand project's technical implications, dependencies, and potential conflicts.
  • Writes documentation, including technical standards and processes.
  • Carried out day-to-day duties accurately and efficiently.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Onboarded new temps by entering employee information into systems.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.

Benefits Operations Administrator

Wipro Tech
Noida, India
11.2018 - 05.2021
  • Reviewed benefits paperwork for accuracy and completeness.
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Handling 3 clients at same time.

Senior Customer Care Officer

Convergys India pvt. ltd
Gurgaon, INDIA
07.2015 - 10.2018
  • Work closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
  • Participate in application and platform upgrades.
  • Maintain internal technical documentation, manuals, policies, and processes.
  • Took ownership of customers issues to follow problems through to resolution.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Evaluated interactions between associates and customers to assess personnel performance.

Process Associate

Genpact India
Jaipur, INDIA
05.2013 - 10.2014
  • Worked on call, Chat and Ticketing support for Technical issues and used ServiceNow as ITSM Tool
  • Hands on experience on Incident and Change forms, created Gauges and reports, worked on various filters.

Education

High School Diploma -

Central Academy Sr. Sec School
Bharatpur
06.2006 - 07.2007

High School Diploma -

Central Academy Sr. Sec. School
Bharatpur
06.2008 - 07.2009

Bachelor of Commerce - Business Administration And Management

RD Girl College
Bharatpur
07.2010 - 08.2013

Master of Commerce - Business Administration And Management

MSJ College
Bharatpur
09.2013 - 07.2015

Skills

Project planning and development

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Certification

ITIL V3-V4 Foundation

Extra-curricular Activities

  • Participated in many Gaming Competitions of Boxing, Karate.
  • Volunteered many Clean India Programs.
  • Trained Yoga Instructor- PG Diploma VMOU university.
  • Volunteered RobinHood Charity Foundation.

Accomplishments

  • Presented with the Best Employee Award for Production more than 100% growth for 8 consecutive months.
  • Improved customer satisfaction ratings by 100 % by CSAT.
  • Supervised team of 30 staff members.


Timeline

PMP - Project Management Professional

02-2023

ITIL V3-V4 Foundation

04-2022

Artificial Intelligence (PCAI)

04-2022

Team Leader - Project Management

HCL Tech
05.2021 - Current

Benefits Operations Administrator

Wipro Tech
11.2018 - 05.2021

Senior Customer Care Officer

Convergys India pvt. ltd
07.2015 - 10.2018

Hispania Uno - A1

07-2015

Master of Commerce - Business Administration And Management

MSJ College
09.2013 - 07.2015

Process Associate

Genpact India
05.2013 - 10.2014

RS-CIT

08-2011

Bachelor of Commerce - Business Administration And Management

RD Girl College
07.2010 - 08.2013

High School Diploma -

Central Academy Sr. Sec. School
06.2008 - 07.2009

High School Diploma -

Central Academy Sr. Sec School
06.2006 - 07.2007

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Kamini KashyapTeam Leader- Project Management