Kamini Sharma
Recreation
Rampur Bushahr
Summary
Hospitality and Tourism seeks a suitable position in Recreation with a reputed organization to mold career through constant learning, hard work and dedication on the professional arena along with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm balance on the personal front.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Recreation Executive
Le Meridien Mahabaleshwar Resort & Spa
Mahabaleshwar
02.2024 - Current
- Organize and supervise recreational activities, events, and programs.
- Handle Lafete - Entertainment - Singing, Party Games, Engagement Activities with Hi -Tea.
- Conduct Arts & Crafts session, Painting classes - Canvas, Pot, Tile, Stone, Karaoke singing.
- Day to day interaction with in house guests, up selling of the activities to achieve the targets.
- Learn & develop new activities for the all ages.
- Helping hand with Manager for Team Building activities for the groups.
- Handle Vendor Management, for Workshops, Billing, Roaster.
- Develop and implement new programs and activities to meet the needs of our clients.
- Maintain accurate records and documentation of all activities and programs.
- Ensure that all equipment and facilities are clean, safe, and in good working order.
- Provide excellent customer service to all clients and participants.
- Collaborate with other recreation workers to coordinate activities and events.
- Assist with marketing and promoting recreational programs to increase participation.
- Provide first aid and emergency care as needed.
- Attend regular training sessions and workshops to stay current with new trends and best practices in recreation.
- Taking care of Opening & Closing of the Department.
Hostess
Wyndham Mohali
Mohali
09.2022 - 02.2023
- Monitored seating area and checked restrooms regularly to keep spotless
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Completed daily side work and opening and closing duties without fail.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Recreation Coordinator
Club Mahindra Pristine Peaks Naldehra
Naldehra Shimla
10.2021 - 09.2022
- Maintained inventory of supplies and equipment with established sign-out procedures
- Tracked program spending, enrolments and attendance to produce monthly reports for program director
- Coordinated staff volunteers to supervise events and facilitate scheduled activities
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
- Arranged outings as part of recreational program
- Performed assessments on activity programs to determine what specific activities were suitable
- Planned and supervised events for festivals & Special Events, Recreational activities including Family games
- Conducting evening entertainment, Theme events, Karaoke singing, Dance performance, Anchoring
- Social Media TripAdvisor, Facebook review, Google review
- Conduct Arts & Crafts session, Towel art, Zumba class
- Guest Interaction, Up selling of Activities
- Billing on SAP
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Job Training in Food and Beverage
Ramada Plaza by Wyndham Zirakpur
12.2019 - 03.2020
- Provided professional services and support in a dynamic work environment
- Developed strong communication and organizational skills through working on group projects
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Worked effectively in fast-paced environments
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
Job Trainee
Club Mahindra
Mashobra Shimla
12.2018 - 03.2019
- Developed and maintained courteous and effective working relationships
- Cultivated interpersonal skills by building positive relationships with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Strengthened communication skills through regular interactions with others
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
- Participated in weekly team meetings to offer insights, fostering collaborative work environment.
Education
B.Voc - Tourism & Hospitality Management
GB Pant Memorial Govt. Collage
Rampur, Shimla 05.2017 - 05.2020
Intermediate -
Govt. Senior Secondary School Sarahan Bushahr
Rampur, Shimla 06.2015 - 05.2017
High School -
Govt. Senior Secondary School Sarahan Bushahr
Rampur, Shimla 05.2014 - 05.2015
Skills
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Hobbies
Singing, Dancing, Painting, Creative workshop
Timeline
Recreation Executive
Le Meridien Mahabaleshwar Resort & Spa
02.2024 - Current
Hostess
Wyndham Mohali
09.2022 - 02.2023
Recreation Coordinator
Club Mahindra Pristine Peaks Naldehra
10.2021 - 09.2022
Job Training in Food and Beverage
Ramada Plaza by Wyndham Zirakpur
12.2019 - 03.2020
Job Trainee
Club Mahindra
12.2018 - 03.2019
B.Voc - Tourism & Hospitality Management
GB Pant Memorial Govt. Collage
05.2017 - 05.2020
Intermediate -
Govt. Senior Secondary School Sarahan Bushahr
06.2015 - 05.2017
High School -
Govt. Senior Secondary School Sarahan Bushahr
05.2014 - 05.2015
Similar Profiles
Shantanu SinghShantanu Singh
Trainee at Le Meridien Mahabaleshwar Resort and SpaTrainee at Le Meridien Mahabaleshwar Resort and Spa
Radhika ChhetriRadhika Chhetri
Assistant Front Office Manager at Le Meridien Jaipur Resort & SpaAssistant Front Office Manager at Le Meridien Jaipur Resort & Spa
DIM KHAWL NUAMDIM KHAWL NUAM
Restaurant Server at Le Meridien Maldives Resort & SpaRestaurant Server at Le Meridien Maldives Resort & Spa