Kamlesh Deshpande
Pune
Summary
Results-driven IT Professional with 15 years in project management and technical support for healthcare projects. Expertise in server management, application support, and ITIL-based change requests. Skilled in Windows Server, VMware, and ticketing tools such as Snow and Splunk. Aiming to apply leadership acumen in Project Management and PMO roles to drive organizational growth.
Overview
19
19
years of professional experience
Work History
Senior Associate- (Team Lead-L1.5 Application& Infra Support)
Cognizant Technology Solutions
Pune
04.2015 - Current
- Leading a team of 6 systems engineers, working on hardware, software, & network-related issues within defined SLAs
- Governing efficiently a diverse IT infrastructure comprising 1000+ virtual servers to ensure seamless performance
- Monitoring health and maintaining the performance of 7 Payer client applications with a 1 lac+ concurrent user base
- Managed shift operations, escalations, team roster, and queue to mitigate incident impact, restore functionality, and stabilize operations
- Enhanced data protection and secured website communication by renewing 50+ SSL/TSL certificates for the client, Access Management
- Performed proactive problem management, developed weekly/monthly trend reports, and led monthly review calls to address recurring issues
- Executed monthly patching to fine-tune configurations and enhance system performance
- Conducted root cause analyses of recurring issues, created and implemented SOPs to prevent failures and identify automation opportunities
Senior Associate (PMO)
STATESTREET Syntel IT Pvt. Ltd.
05.2013 - 03.2015
- PMO for large scale healthcare payer project with 400+ headcount
- Project progress reporting to management, Daily/weekly /Monthly reporting on timely basis to client which includes SLA, InfoSec Report, Resource utilization, Span of control, etc.
- Oversaw management of project codes across business units, ensuring alignment with related activities.
- Conducted weekly and monthly reporting on headcount, resource allocation, training, onboarding, and offboarding.
- Collaborated with management on data reporting and analysis, assisting in the creation of project control reports.
- Working as a coordinator for customer/Customer visits and work with project managers
- Created service orders for resource allocations, including finance and HR approvals.
- Supported finance manager in monthly billing activities, collecting data from project leads, reconciling timesheets with client database, and following up with billing team to ensure timely invoice creation.
Associate-Investment Banking
STATESTREET Syntel Services Pvt. Ltd.
04.2007 - 05.2013
- Supporting NAV (Net Asset Value) Team to calculate daily /weekly NAV by providing daily cash reports with accuracy and within deadlines.
- Managed Hedge Fund Reconciliation for cash, swaps, positions, corporate actions, dividends, futures, and forex.
- Individually responsible for Hedge Fund Reconciliation of Cash, Positions Reconciliation, Corporate Actions, Dividend Reconciliation, Interest Reconciliation.
- Analyzing & verifying various reports (Holding statements) of WMC (Investor Manager) and Custodian statements (Custodian banks) which are received by email and also downloaded from website and perform Positions Reconciliation on TLM (Transaction Lifecycle Management- Smart stream) also uses tools like Geneva Report, Enterprising Report, IA Portal Report etc.
- Reconciled all breaks and communicated findings to the investment manager or custodian.
- Set up and linked identifiers on TLM system to resolve daily matching issues for securities trades across different identifiers.
- Lead the process of Manual recon and TLM based recon.
- Led a team of 5 to ensure work met deadlines and maintained critical SLA/KPI with the client.
- Handled client escalations and escalated unresolved issues to the oversight team in a timely manner.
- Downloading of Broker data from website or via E-mails, Generate reports from iGLS system.
- Working on Bloomberg for various financial reports.
- Received appreciation from top management for outstanding performance in quarters II 2008, 2010, and 2022.
- Completed a LEAN project to automate daily tasks and reduce costs for hedge fund PCMG.
Education
Master of Business Administration -
ICFAI National College
Pune01-2007
B. Com -
Pune University
Pune01-2004
Higher Secondary - Commerce
Pune University
Pune01-2001
Secondary School -
Maharashtra State Board
Pune01-1999
Skills
- VMware virtualization and upgrades
- Windows Server administration
Database backup and migration
- Web certificate management
- Technical support and troubleshooting
- Incident and change management
- Project coordination
- Reporting and analytics
Accomplishments
- Appreciation from Top Management for the best performance for quarter II 2008, 2010, 2022
- Honored for completing LEAN project for automation of daily task and reducing cost for hedge fund PCMG.
Personal Information
- Date of Birth: 04/18/83
- Marital Status: Married
Disclaimer
I hereby declare that the above information provided by me is true to the best of my knowledge.
Languages
- Hindi
- Marathi
- English
Internship Project
Sharekhan Ltd., Study Investor awareness and the changing face of Indian Stock Market, 04/01/06, 08/31/06, Training on Trading Application for Brokerage Firm, Training during project on stock market operations and product knowledge for Sharekhan Ltd.
Timeline
Senior Associate- (Team Lead-L1.5 Application& Infra Support)
Cognizant Technology Solutions
04.2015 - Current
Senior Associate (PMO)
STATESTREET Syntel IT Pvt. Ltd.
05.2013 - 03.2015
Associate-Investment Banking
STATESTREET Syntel Services Pvt. Ltd.
04.2007 - 05.2013
Master of Business Administration -
ICFAI National College
B. Com -
Pune University
Higher Secondary - Commerce
Pune University
Secondary School -
Maharashtra State Board