Kamran Ahmad
Bangalore
Summary
A seasoned IT professional with comprehensive experience in diverse technological environments. Proficient in networking, Windows Server troubleshooting, and security & authentication protocols, with a specialized expertise in Active Directory management. Adept at providing robust IT solutions, ensuring seamless network operations, and maintaining high standards of security and efficiency. Dedicated to leveraging extensive technical skills to support organizational growth and technological advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SENIOR TECHNICAL SUPPORT ENGINEER
CITRIX (Outsourced to HCL)
Bangalore
01.2023 - Current
- Collaborated with Citrix Customers worldwide, specifically engaging with Citrix Admin and Consultants on a global scale
- Handling high severity cases, showcasing my ability to address critical issues with urgency and efficiency
- Proactively educated customers on issue resolutions, providing insights into technical aspects
- Maintained regular communication via phone or email, ensuring clients were informed throughout extensive troubleshooting processes
- Demonstrated proficiency in troubleshooting Citrix-related queries, particularly focusing CVAD issues such as Citrix User profiles, Delivery Controllers, Storefront, Virtual Desktop Agent and Linux based VDAs.
Enterprise Platform Support, Server Support Engineer (Directory Services)
Concentrix
Gurgaon
09.2021 - 01.2023
- To work with Microsoft Premier Customers (Server Admins/Consultants) all over the globe
- Handling Severity A, B and C cases of Enterprise Platform Support
- Educating customers regarding resolutions and how they can be achieved and also keeping them updated every day with technical aspects via phone or email if extensive troubleshooting is going on the case
- To help server admins in finding out known issues and bugs with latest updates and patches, Troubleshooting Server related queries especially directory services issues like GPO, User profiles, AD Replication, Kerberos etc
- Also Including basic PKI issues such as configuration, migration and backup.
L2 SUPPORT ENGINEER
Vatsalya Digital Data Solutions
Ayodhya
07.2020 - 07.2021
- Managing and configuring windows server
- Monitoring IT infrastructure so production keep going seamlessly
- Implementing new infrastructure or server according to the requirement of the company
- User administration/management on Windows Server.
Education
Bachelor in Science -
R.M.L Avadh University
Faizabad01.2021
Dipoloma in IT Engineering -
A-Set Training Institute
Noida01.2019
Intermediate -
RLV Inter College
FaizabadHigh School -
Guru Nanak Public School
FaizabadSkills
- Active Directory
- Windows Server Troubleshooting
- Network Support
- Server Administration
- Network Protocols
- Citrix Administration
Certification
- AZ - 801 (Configuring Windows Server Hybrid Advance Services)
- Oracle Cloud Infrastructure Foundation Associate
- CCA -V (Citrix Certified Associate - Virtualization)
Languages
- ENGLISH
- HINDI
Timeline
SENIOR TECHNICAL SUPPORT ENGINEER
CITRIX (Outsourced to HCL)
01.2023 - Current
Enterprise Platform Support, Server Support Engineer (Directory Services)
Concentrix
09.2021 - 01.2023
L2 SUPPORT ENGINEER
Vatsalya Digital Data Solutions
07.2020 - 07.2021
Bachelor in Science -
R.M.L Avadh University
Dipoloma in IT Engineering -
A-Set Training Institute
Intermediate -
RLV Inter College
High School -
Guru Nanak Public School
- AZ - 801 (Configuring Windows Server Hybrid Advance Services)
- Oracle Cloud Infrastructure Foundation Associate
- CCA -V (Citrix Certified Associate - Virtualization)
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