KANAGARAJ D

Key Achievements:

Successfully resolved critical server hardware issues, preventing significant business disruptions.

Streamlined change management processes, resulting in a 25% reduction in incident resolution time.

Implemented automated job scheduling, improving overall system efficiency and reducing manual errors.

Roles & Responsibilities:

Provided technical support for Wintel and Unix server hardware, troubleshooting and resolving issues promptly.

Acted as a change coordinator for all server hardware-related issues, ensuring smooth implementation and minimal impact on operations.

Coordinated with vendors to resolve hardware-related problems and manage spare parts inventory.

Supported global batch management processes, troubleshooting Autosys job failures and assisting job users.

Performed issue escalation and resolution requests using Tectia.

Handled ad-hoc requests for batch file transfers, especially for small countries like Wintel and Turkey.

Ensured timely batch processing and optimized performance.

Skills:

Technical Skills: Wintel and Unix server administration, change management, problem-solving, troubleshooting.

Soft Skills: Strong communication and interpersonal skills, teamwork, adaptability, attention to detail, ability to work under pressure.

• Managed daily shift scope and workload.
• Ensured smooth handovers and continuous business operations across various scopes.
• Collaborated with Workflow Coordinators, managers on process adherence, escalations, improvements, and PCM maintenance.
• Monitored hardware-related incidents and validated alerts.
• Coordinated with SA/application teams for hardware fixes.
• Conducted pre- and post-check activities on Exchange servers for scheduled changes.
• Provided first-level resolutions for GBMS incidents.
• Performed agent remediation on Wintel servers, including agent reinstallation and fixes.
• Engaged rapid response teams and monitored Netcool alerts for critical notifications.