Summary
Overview
Work History
Education
Skills
Timeline
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KANAKA SURYA AJAY VARDHAN ALTHI

Customer care
Visakhapatnam

Summary

Dynamic Customer Support Executive with a proven track record at PreciStat IT Solutions Pvt. Ltd, enhancing customer satisfaction through effective complaint handling and trend analysis. Skilled in software navigation and adept at managing high-stress situations, I foster strong client relationships that drive repeat business and loyalty.

Customer support professional with proven track record in addressing and resolving customer concerns efficiently. Known for enhancing customer satisfaction and loyalty. Strong focus on teamwork and achieving company objectives, with flexibility to adapt to changing demands.

Overview

3
3
Languages

Work History

Customer Support Executive

PreciStat IT Solutions Pvt. Ltd
01.2025 - 04.2025
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Education

High School Diploma -

Gayathri Vidya Mandir
Visakhapatnam
03-2019

Skills

    Customer inquiry management (CIM)

    Trend detection and analysis

    Data reconciliation reporting

    Complaint handling

    Software navigation

Timeline

Customer Support Executive

PreciStat IT Solutions Pvt. Ltd
01.2025 - 04.2025

High School Diploma -

Gayathri Vidya Mandir

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KANAKA SURYA AJAY VARDHAN ALTHI Customer care