KANIKA CHADHA
Delhi
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
Hyperpure by Zomato
2023.06 - 2024.07
- Spearheaded the procurement of delivery materials for warehouses across India, ensuring that all materials are being sourced efficiently and meeting the operational requirements of the organization
- Maintained responsibility for material delivery logistics, ensuring that goods arrived on time and in excellent condition
- Led supplier audits to ensure adherence to contractual obligations and quality standards
- Managed the intricate export documentation processes, collaborating with various stakeholders to ensure compliance and accuracy in stock adjustments and returns
- Administered the e-invoicing process, ensuring that all invoices are adhering to regulatory standards and are being processed accurately to prevent discrepancies
- Coordinated premium courier services for clients, meticulously tracking delivery progress and resolving any issues that arise to maintain high levels of client satisfaction
- Ensured timely vendor payments by closing goods receipt notes and verifying all necessary documentation
- Reviewed proof of delivery to confirm that all stock is being delivered in full, maintaining accountability and transparency in the supply chain process
- Developed and maintained comprehensive reports on procurement metrics, providing insights that inform strategic decision-making and improve vendor performance
Growth Advisor
Zomato Media Pvt Ltd
2019.07 - 2023.06
- Acted as the primary point of contact for restaurant partners, ensuring that all concerns were addressed promptly and effectively to maintain high satisfaction levels
- Collaborated with internal teams and merchants to establish success criteria, optimizing performance metrics to drive growth and profitability
- Cultivated robust relationships with restaurant partners through proactive communication, conducting regular health checks to assess performance and address any issues
- Took charge of partnership outcomes, implementing risk management strategies to mitigate potential challenges and demonstrate value against established success metrics
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership
- Provided insights and recommendations to restaurant partners, helping them to optimize their operations and enhance their overall performance
- Delivered key metrics for sales, credit and warranties to drive success of business
- Analyzed sales to manage life cycle of product, inventory models and selling rates
- Developed team communications and information for meetings
- Worked flexible hours across night, weekend and holiday shifts
- Used coordination and planning skills to achieve results according to schedule
- Contributed to event marketing, sales and brand promotion
Support Specialist
Zomato Media Pvt Ltd
2017.02 - 2019.07
- Managed customer escalations across multiple platforms, including chat, voice, and email, ensuring that all issues were resolved efficiently and effectively
- Specialized in addressing social media escalations, particularly for high-profile users, showcasing a commitment to exceptional customer service
- Collaborated with team members for enhanced process efficiency and productivity.
Education
Bachelor of Commerce -
Delhi University
New Delhi06.2014
Skills
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Dependable and Responsible
- Written Communication
- Teamwork and Collaboration
- Analytical and Critical Thinking
- MS Office
- Decision-Making
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Team building
Projects
Zomato Gold, Launched Zomato Gold (Pan India) Restaurant Base Acquisition, Part of acquisition drive for Restaurant base Z Market, Launched Z Market and worked closely with the brands like Mondelez, Marico Restaurant Base Growth, Increased the restaurant base from 1200 restaurant to 2800 pan India
Timeline
Senior Process Associate
Hyperpure by Zomato
2023.06 - 2024.07
Growth Advisor
Zomato Media Pvt Ltd
2019.07 - 2023.06
Support Specialist
Zomato Media Pvt Ltd
2017.02 - 2019.07
Bachelor of Commerce -
Delhi University
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