Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kanika Wadhwa

Chandigarh

Summary

Dynamic and results-driven Lead Business Analyst with over 9 years of extensive experience in the Fintech domain, specializing in the Salesforce platform. Expertise in consulting, requirements analysis, project management, and the implementation of core banking and lending platforms. Proven track record of leading cross-functional teams to deliver high-quality solutions, improving operational efficiencies, and driving project success. Adept at managing complex projects from inception to completion, utilizing Agile methodologies and Scrum practices. Strong communicator and problem-solver with a passion for innovation and a commitment to delivering value to clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Business Analyst

Q2 Software Inc (Earlier Cloud Lending)
Bengaluru
08.2023 - Current
  • Elicit client business requirements and processes through document analysis, interviews, workshops, and workflow analysis
  • Communicate client requirements by constructing clear data and process models
  • Perform GAP analysis and design functional solutions
  • Document design approaches and functional specifications
  • Consult on functional areas and business processes
  • Manage overall project scope, development, and delivery
  • Lead and guide a team of business analysts, developers, and quality engineers
  • Oversee development and testing phases, ensuring alignment with client expectations
  • Develop and maintain detailed project plans, ensuring project milestones and deadlines are met
  • Coordinate with stakeholders to manage project expectations and deliverables
  • Implement and manage Agile methodologies, ensuring Scrum practices are followed across teams
  • Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives
  • Utilize Jira for project tracking, backlog management, and sprint planning
  • Collaborate with product owners to prioritize and refine the product backlog
  • Conduct regular stakeholder meetings to provide project updates and gather feedback
  • Mentor and train team members on Agile practices and project management tools
  • Achieve significant improvements in project delivery times and quality through Agile implementation.

Senior Business Analyst

Q2 Software Inc (Earlier Cloud Lending)
Bengaluru
09.2020 - 07.2023
  • Designed and reviewed new projects, gathering business requirements from clients/stakeholders
  • Consulted clients on training, product evolution, and scope updates
  • Led business analysts in documenting requirements and implementing the product lifecycle
  • Improved methodologies and operations in collaboration with C-level executives and key stakeholders
  • Maintained, tested, and improved business and systems operations
  • Prepared BRD, FRD, SRS, Use Case, UML, ER Diagrams, and Flowcharts
  • Implemented agile processes, managing sprints and backlogs
  • Bridged the gap between development teams, clients, and project managers.

Business Analyst

Q2 Software Inc (Earlier Cloud Lending)
Bengaluru
09.2018 - 09.2020
  • Gathered business requirements from clients/stakeholders and created business requirement documents and user stories
  • Translated business requirements into technical documents for the development team
  • Created and updated a knowledge base for the customer success team to provide quick resolutions.

Customer Success Engineer

Q2 Software Inc (Earlier Cloud Lending)
Bengaluru
09.2015 - 09.2018
  • Provided input to development teams on design prioritization for application-related issues
  • Handled change requests and addressed customer queries related to the product and Salesforce platform
  • Coordinated with Product/PS teams for bug fixes and custom enhancements.

Merchant Relations Engineer

Snapdeal.com
Delhi
01.2015 - 08.2015
  • Resolved production issues reported by customers and provided product/technical support
  • Assisted customers with technical queries and troubleshooting
  • Collaborated with higher-level support and development teams to resolve escalated product issues.

Service Coordinator

Unicorn Denmart Ltd.
Delhi
05.2013 - 05.2014
  • Planned and managed service-level quality using real-time management skills
  • Coordinated with departments to resolve escalated cases and prepared monthly quality reports
  • Ensured effective service rendering and identified process enhancement opportunities.

Information Retrieval Officer

Justdial Pvt Ltd.
Noida
10.2012 - 05.2013
  • Provided information to customers instantly in an inbound process
  • Generated leads and resolved customer complaints.

Education

Electronics And Instrumentation Engineering

Gautam Buddha Technical University
Uttar Pradesh, IN
05.2012

Skills

  • Salesforce
  • Agile Methodologies
  • Scrum
  • Jira
  • Technical Documentation
  • Core Banking
  • Lending
  • SDLC
  • SQL
  • Design Documentation
  • Fintech
  • Project Management
  • Stakeholder Management
  • Mentorship
  • Gap analysis
  • User Acceptance Testing
  • Requirements Gathering
  • Data Mapping
  • Workflow Analysis
  • Consulting

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Business Analyst

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Beginner
A1

References

References available upon request.

Timeline

Lead Business Analyst

Q2 Software Inc (Earlier Cloud Lending)
08.2023 - Current

Senior Business Analyst

Q2 Software Inc (Earlier Cloud Lending)
09.2020 - 07.2023

Business Analyst

Q2 Software Inc (Earlier Cloud Lending)
09.2018 - 09.2020

Customer Success Engineer

Q2 Software Inc (Earlier Cloud Lending)
09.2015 - 09.2018

Merchant Relations Engineer

Snapdeal.com
01.2015 - 08.2015

Service Coordinator

Unicorn Denmart Ltd.
05.2013 - 05.2014

Information Retrieval Officer

Justdial Pvt Ltd.
10.2012 - 05.2013

Electronics And Instrumentation Engineering

Gautam Buddha Technical University

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