Kaniksha Rajesh
IT Support Engineer
Bengaluru
Summary
Dynamic IT Support Engineer with a proven track record at Movate Technologies, excelling in technical support and network troubleshooting. Adept at managing ticketing systems and delivering exceptional service support, I effectively resolved complex issues while enhancing user satisfaction. Committed to continuous improvement, I documented solutions to streamline future support processes.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
IT Support Engineer
Movate Technologies
Bengaluru
07.2024 - Current
- Monitored and managed Cisco Meraki network infrastructure using the Meraki Dashboard.
- Troubleshot Cisco Meraki switches, access points, and network connectivity issues.
- Investigated and resolved VPN connectivity issues, minimizing downtime for end users.
- Provided L1/L2 support for enterprise network infrastructure and escalated complex issues when required.
- Resolved infrastructure and network incidents using ServiceNow and BMC Helix while meeting SLA targets.
- Collaborated with network and infrastructure teams to resolve critical incidents within SLA timelines.
Education
B.E - ECE
Avinashilingam University
Coimbatore, India 09.2020 - 05.2024
Skills
- VPN troubleshooting
- Cisco Meraki Dashboard
- Switch Configuration
- Active Directory
- VMware ESXI
- Service Now
- BMC Helix
- Incident Management
Accomplishments
- Received the HI-Flyer award for outstanding support in building a high performance team.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
IT Support Engineer
Movate Technologies
07.2024 - Current
B.E - ECE
Avinashilingam University
09.2020 - 05.2024