Kanimozhi J
Vellore
Summary
A highly motivated professional with 3.8 years of experience in Tech Operations, specializing in data analysis, customer engagement, and process optimization. Proficient in utilizing internal tools to analyze performance data and provide actionable insights that support business decision-making. Skilled at identifying growth opportunities, improving operational efficiency, and building strong customer relationships to drive satisfaction and retention. Known for effective collaboration across teams and recommending process improvements to meet business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Associate
Amazon Private Limited
02.2022 - 01.2025
- Goal-Oriented Execution: Experienced with KPIs and goal setting—demonstrated ability to track and meet business objectives.
- Customer Engagement & Growth: Proven track record of improving customer experiences and contributing to overall business growth.
- Market & Competitor Analysis: Demonstrated ability to research and identify growth opportunities through market and competitor analysis.
- Process Improvement & Driving Change: Skilled in identifying inefficiencies and suggesting process improvements to enhance operational performance.
- Stakeholder Communication: Proven ability to present data and recommendations to senior leadership, supporting strategic decision-making.
- Leadership & Collaboration: Led cross-functional meetings and worked with various teams to ensure alignment and smooth operational processes.
- Data Analysis: Strong command of Advanced Excel for data analysis, used regularly to generate reports, analyze performance, and provide actionable insights.
- Competitive Pricing Strategy: Analyzed competitor pricing strategies and implemented adjustments to ensure Amazon's offerings remained competitive, driving customer acquisition and retention.
Business Development Associate
Byju’s - Think and Learn Private Limited
01.2021 - 10.2021
- Engaged potential clients through tailored product demos and consultations, effectively aligning learning needs with appropriate solutions to boost conversion rates.
- Collected and analyzed client onboarding feedback to support continuous improvement initiatives and enhance the customer experience.
- Tracked sales activities and client interactions using CRM systems, ensuring accurate pipeline forecasting and improved lead management.
- Created persuasive proposals and presentations that led to successful deal closures, directly contributing to revenue growth.
- Fostered long-term client relationships through timely communication and responsiveness, increasing customer retention and referrals.
Education
MBA - Human Resource Management
Tamil Nadu Open University
Chennai, India01.2023
Bachelor of Technology - Information Technology
Adhiyamaan College of Engineering
Krishnagiri, India01.2019
Skills
- Communication & Presentation Skills
- Problem-Solving & Decision-Making
- Market Research & Competitor Analysis
- Sales & Account Management
- Stakeholder Management
- Customer Engagement & Retention
- KPI Management & Goal Setting
- Cross-Functional Collaboration
- Process Optimization
- Data Analysis & Reporting
- Process improvement
Certification
- A Case Study Illustrating the Use of Data Analytics at Netflix
- A Study on Employee Training and Development at Amazon
- A Study on Performance Appraisal at Capgemini Technology Services
- Power BI, Tableau, Looker Studio for Dashboarding – Jobaaj
- Complete Microsoft Excel Mastery – Jobaaj
- Google Project Management Certificate – Coursera
- SQL for Business Analysis – Udemy
LANGUAGES
English
Tamil
Timeline
Process Associate
Amazon Private Limited
02.2022 - 01.2025
Business Development Associate
Byju’s - Think and Learn Private Limited
01.2021 - 10.2021
MBA - Human Resource Management
Tamil Nadu Open University
Bachelor of Technology - Information Technology
Adhiyamaan College of Engineering
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