Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanishk Bisht

French Analyst L1 Technical support
New Delhi

Summary

Results-oriented and energetic professional with exceptional communication skills. Recognized for consistently achieving targets and exceeding service expectations. Background in supporting operational workflows and enhancing team productivity. Demonstrated success in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments through strong communication and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Language

Work History

French Analyst L1 Service Desk

INNOVA ESI (Kyndryl)
Noida
04.2025 - Current
  • Provided L1 technical support in French, ensuring timely resolution of service desk inquiries using tools such as GLPI, Citrix VDI, Cisco Finesse, and Cisco Jabber.
  • Conducted proactive infrastructure monitoring in the NOC using tools like Syrn (AMS Kyndryl, Database, DevOps, AirtelMoney), Nagios Core/XI, SolarWinds, and Grafana to ensure optimal network and system performance.

French Language Associate

Foundever (Sitel)
Gurugram
04.2024 - 03.2025
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Analyzed Canadian French customer data to identify trends and anticipate customer needs.

French Teacher (TGT Full Time)

K.R Mangalam World School
Gurugram
09.2023 - 03.2024
  • Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.

French Teacher (TGT Full Time)

Ryan International School
New Delhi
04.2022 - 06.2023
  • Improved student fluency in French by incorporating immersive activities and authentic materials.

French Tutor

Psittacuslab.com
02.2022 - 09.2022

French Tutor

levelapp.in
10.2021 - 01.2022

Volunteer Management Representative (Unpaid)

NGO Robinhood Army
01.2025 - Current

Volunteer support for food donation (Unpaid)

NGO Robinhood Army
01.2022 - 01.2025

Education

Post Graduation Diploma in Management -

IMT Ghaziabad
Ghaziabad, India
01.2025 - 01.2027

MA French -

Indira Gandhi National Open University
04.2001 -

B1 French -

Alliance Française De Delhi
New Delhi
04.2001 -

A2 French -

Alliance Française De Delhi
New Delhi, India
04.2001 -

Advanced Diploma in French Language -

Bhartiya Vidya Bhawan
Mandi House, New Delhi
04.2001 -

Bachelor of Arts Humanities -

Indira Gandhi National Open University, New Delhi
04.2001 -

Diploma in French Language -

Bhartiya Vidya Bhawan
Mandi House New Delhi
04.2001 -

12th Class - Humanities

GBSSS Dharampura No.4
New Delhi
04.2001 -

10th Class -

Gyan Jyoti Public School New Delhi
New Delhi
04.2001 -

Skills

  • L1 technical support

  • IT Tools (Zendesk, VMWARE, Central office, Epiphany, Kronos, IEX, CallMiner , Citrix VDI, GLPI, Cisco Finesse, Cisco Jabber, Nagios, Syrn, SolarWind, Graphana)

  • French Communication

  • Management support (Record-keeping, French Quality Audits, Maintain daily work hygiene reports)

  • Task-based language teaching

Timeline

French Analyst L1 Service Desk

INNOVA ESI (Kyndryl)
04.2025 - Current

Post Graduation Diploma in Management -

IMT Ghaziabad
01.2025 - 01.2027

Volunteer Management Representative (Unpaid)

NGO Robinhood Army
01.2025 - Current

French Language Associate

Foundever (Sitel)
04.2024 - 03.2025

French Teacher (TGT Full Time)

K.R Mangalam World School
09.2023 - 03.2024

French Teacher (TGT Full Time)

Ryan International School
04.2022 - 06.2023

French Tutor

Psittacuslab.com
02.2022 - 09.2022

Volunteer support for food donation (Unpaid)

NGO Robinhood Army
01.2022 - 01.2025

French Tutor

levelapp.in
10.2021 - 01.2022

MA French -

Indira Gandhi National Open University
04.2001 -

B1 French -

Alliance Française De Delhi
04.2001 -

A2 French -

Alliance Française De Delhi
04.2001 -

Advanced Diploma in French Language -

Bhartiya Vidya Bhawan
04.2001 -

Bachelor of Arts Humanities -

Indira Gandhi National Open University, New Delhi
04.2001 -

Diploma in French Language -

Bhartiya Vidya Bhawan
04.2001 -

12th Class - Humanities

GBSSS Dharampura No.4
04.2001 -

10th Class -

Gyan Jyoti Public School New Delhi
04.2001 -
Kanishk BishtFrench Analyst L1 Technical support