Kapidev Mishra

Indian Oil Corporation Refinery Headquarter, Delhi

• Configuring rules and Maintaining Checkpoint Firewalls & Analysis of firewall logs using various tools.
• Worked on configuring, managing and supporting Checkpoint Gateways.
• Monitored Performance and help to troubleshoot any network issue across multiple locations.
• Troubleshoot & Monitor firewall traffics issues through command line using CLI Commands, GUI Interface and Smart Console(Smart view tracker & Smart view monitor tool).
• Backup, restore and upgrade of checkpoint firewall appliances.

Reserve Bank of India , Belapur (Operational Data Centre)

• Configured necessary routing and NAT on the checkpoint firewall appliance to communicate with the internet
• Make EMS Alert and Heath checklist report.
• Creating and managing checkpoint policies.
• Monitor and Analyze checkpoint firewall logs and make necessary network report.
• Configuring rules and Maintaining Checkpoint Firewalls & Analysis of firewall logs using various tools.
• Monitored Performance and help to troubleshoot any network issue across multiple locations.
• Backup, restore and upgrade of checkpoint firewall appliances.

Axis Bank, Airoli Data Centre

• Take care of BSNL links which are working in Axis Bank in PAN India.
• Receive complaints from Wipro NOC team regarding link down issue and Forward this complaint respective regional teams of NTT.
• Follow up with regional team and BSNL team for earliest link restoration.
• Coordinating with Branch person for local issues.
• Share the progressive updates with client on time-to-time Update down cases tracker on daily basis.
• Share the daily report of down cases with client.

HDFC Bank, Chandivali Data Centre

• Responsible for managing all the Ticket closure for Isolated & Non-Isolated HDFC PAN India Branches.
• Providing first-level troubleshooting for Isolated & Non-Isolated HDFC Pan India.
• Accessing routers to check reachability, Uptime, Latency, Packet Drop, Flapping status & traffic monitoring of Primary and Secondary Service Provider.
• Working on Flapping Report and raising trouble ticket with the respective ISP on daily basis.
• Handling of 60 to 80 tickets raised by the Branch users for network issues on daily basis on HDFC CA Service Desk Manager.