VIVEK ARUL
Senior Engineer
Chennai
Summary
Overall, 11.11 years of work experience on different domains and Strategically minded, Salesforce Administration expert, capable of working independently and as part of a diverse. Good knowledge in Technical and Functional aspects of Salesforce.com, on demand CRM package, customizing the applications on Sales force platform and Force.com, well knowledge in developing Triggers, Apex Classes. Ability to learn and adapt to new technologies quickly.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Engineer
Anunta Technology Management Services Ltd
Chennai
2021.12 - Current
- Being accountable for resolving the outage via workaround or permanent fix
- Leading, driving, facilitating and sharing all investigation activities, meetings, and conference calls
- Identify network connectivity and bandwidth requirement for cloud connectivity
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
- Keep users informed about their incident's status at agreed intervals
- Record and classify received incidents and undertake an immediate effort in order to restore a failed it services as quickly as possible
- Document troubleshooting steps and service restoration details, Management of routing cables
- Verify resolution with end users and resolve assigned incident, managing documenting knowledge articles
- Following up RCA to concern team and delivering to clients.
- Determined equipment failure root cause and implemented solutions.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
Identity and Access Management (IAM)
TCS
Chennai
2019.03 - 2021.12
- Incident is received though Snow to grant access to the windows
- Managing user profile access through AD (Active Directory)
- Worked in exchange console for OU level access
- Creating user profiles In ISAM Tool
- Creation of User accounts to the associate and vendors (end to end process)
- Worked in Service Now tickets for Email, password reset through all vendor profiles
- Email Distribution List (DL) creation and Shared mail box creation for both corporate and retail users.
Technical Support Job Monitoring
TCS
Chennai
2018.02 - 2019.03
- Resolving mainframe and Unix job abends
- Monitoring jobs in control-m application
- Intimating abends to respective teams without missing SLA
- Supported in three technology UNIX script, Mainframe, Teradata
- Supported FST, PACE, EDW applications
- Resolving incidents on day today abends.
HSBC Quality Analyst (Banking Process)
TCS
Chennai
2016.07 - 2018.02
- Specialist in AAR report to find out no unusual transaction should happen in customer account
- Worked as PAQC (post analyst quality checker)
- Raising UAR (unusual transaction report) and SAR (suspicious transaction report)
- Updating customer static data by verifying their signature using the letter provided by customer and signature in our records
- Plays vital role to find out sanction countries and not to happen any transaction
- Verifying customer data to detect and identify financial fraud
- Use MS office, Excel to generate report for the account review
- Handled complex accounts with multiple follow ups and documentation for the orders placed
- Work Force Coordinator of the team for the past 27 months with a perfect maintenance of TAT and SLA
- Had learnt the process fast and was able to train even tenure employees on complex accounts.
Nielson (Market Research)
TCS
Chennai
2012.08 - 2016.06
- Product coding is the major work and allocation of category to employees
- Worked in Prepare food category
- Learned many high-volume categories and trained many categories for new associates and got pilot process
- Increased volume of sales to client in different sector
- Worked in OGRDS as well as in remote systems.
Education
MBA - Finance
Pondicherry University, Loyola College
Chennai 2014.04 - 2017.04
Bachelor of Arts - English
Loyola College
Chennai, India 2009.04 - 2012.04
12th Standard -
St. Joseph's Higher Secondary School
Cuddalore 2007.01 - 2009.04
10th Standard -
St. Joseph's Higher Secondary School
Kilacheri 2004.01 - 2006.04
Skills
Salesforce.com
Apex Classes
Apex Triggers
Lightning flow
Process builder
Basics of AngularJS
HTML
CSS
Customer Relationship Management (CRM) Solutions
Good analytical, verbal, written communication and interpersonal skills
Effectively managing multiple tasks and changing priorities
Knowledge in Applications – OGRDS, MS Office 365, Service Now, FST, PACE, EDW, AD, ISAM
Leadership
Self Confidence
Quick Learning
Quality Control
Accomplishments
- Received “Star Performer” Award repeatedly for consecutive maintenance of monthly target and Quality Achievements
- Received “Best Performer of the Year” from Nielsen client during Client visit for maintaining quality and achieving SLA's
- Received “On the Spot Award” from the Project team for maintaining error free environment in Project
Trailhead
https://www.salesforce.com/trailblazer/vjames19
Passport
Yes
Area Of Expertise in Salesforce
- Designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
- Implementing pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects.
- Well versed in permission setting, workflow and Approval processes, Sharing Rules, User creation and deactivation as per requirements
- Experience in building complex logics in Apex triggers, Apex classes
- Experience in Administration, Configuration and Support of Salesforce CRM
- Experience in Data migration and management using Apex Data Loader
- Proficiency in SFDC Administrative tasks such as assigning Roles, creating Profiles, Users, Page Layouts, Email Services and Templates, Approvals, Workflows, Reports and Dashboards, Tasks and Actions.
- Experience in working with Sandbox and production environments and deployment with Chang Sets.
- Maintaining the Technical governance of the system.
- Knowing to monitoring support tickets, user issues, and employee workflows
Personal Information
- Date of Birth: 05/16/1991
- Marital Status: Married
Languages
Tamil
Advanced (C1)
English
Advanced (C1)
Telugu
Upper intermediate (B2)
Certification
Salesforce
Timeline
Salesforce
2024-02
Senior Engineer
Anunta Technology Management Services Ltd
2021.12 - Current
Identity and Access Management (IAM)
TCS
2019.03 - 2021.12
Technical Support Job Monitoring
TCS
2018.02 - 2019.03
HSBC Quality Analyst (Banking Process)
TCS
2016.07 - 2018.02
MBA - Finance
Pondicherry University, Loyola College
2014.04 - 2017.04
Nielson (Market Research)
TCS
2012.08 - 2016.06
Bachelor of Arts - English
Loyola College
2009.04 - 2012.04
12th Standard -
St. Joseph's Higher Secondary School
2007.01 - 2009.04
10th Standard -
St. Joseph's Higher Secondary School
2004.01 - 2006.04
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