Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Websites
Disclaimer
Computer Literacy
Timeline
Generic

Kapil Sakhuja

New Delhi

Summary

Dynamic Senior Executive with proven success at Blue Dart Express Ltd., specializing in growth planning and project management. Expert in enhancing performance and driving revenue growth through strategic account management. Adept at report preparation and fostering strong client relationships, consistently achieving targets and ensuring customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Executive (Key Accounts)

Blue Dart Express Ltd.
New Delhi
10.2022 - Current
  • Handling Top rated B2C Customers-Bigfoot(Shiprocket) and Snapdeal.
  • Ensure customer retention and revenue growth from assigned key accounts and Track their Revenues on regular basis and take corrective actions and cross sell if any to achieve revenue targets
  • Ensure to meet agreed service level agreement with customers on monthly basis
  • Attending monthly & quarterly business review meets with assigned customers and reviewing performance of each month
  • Preparing and presenting monthly performance review to MD for top customers
  • Preparing Quality & Performance report and providing relevant feedback for positive growth and area of improvement.
  • Managed over 50 customer calls and 300 to 400 mails per day
  • Handling major project movements of customers (Mega sales / festival movements/Bulk Leads)
  • Working on Coordination between various department e.g Sales/Operations/Finance and Legal
  • Handling reconciliation of customers and processing of claims every month to clear payment of bills by them
  • Handling and participation in projects related to process improvement.

Service Account Associate

Spoton Logistics P.v.t Ltd Merged with Delhivery Ltd.
New Delhi
09.2020 - 09.2022
  • Handled top rated accounts of Retail and Corporate (B2B and B2C)
  • Worked on company-based software daily according to KPI's to achieve daily basis targets
  • Established and maintain effective relationships with customers, Operations and Sales team
  • Meet clients for service reviews and feedback weekly & monthly basis or as per their requirement
  • Taken care of escalations & respond to shipping complaints, lost and damage cases
  • Prepared reports for upper management for smooth movement of shipments
  • Resolved all complaints or issues customers or vendors
  • Handled complaints and provide appropriate solutions or alternatives within time limits
  • Worked on Customer NDR and Internally failure on daily basis
  • Handled customer billing related queries and wallet related issues.

Key Account Manager

Freight Net India Pvt. Ltd. (Expan Logistics)
New Delhi
06.2019 - 09.2020
  • Handled Customer Support Team and Key Accounts- Rentokil Pest control India and Honda
  • Location wise Database management and MIS (Daily, weekly & monthly) reporting to management
  • Prepared of High aging shipments MIS on Daily basis (Location wise)
  • Prepared of in scan V/S Out scan MIS
  • Hub wise Day Load Projection
  • Published of Load Arrival & Departure Report & MIS on daily basis
  • Coordination with concern HUB for case closer
  • Month End MIS (Process wise).
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently

Senior Customer Support Executive

Pace Ex Logistics
New Delhi
07.2018 - 05.2019
  • Handled both warehouse and transportation inbound & outbound cargos and operation activities
  • Responsible for maintaining and developing relationships with external and internal clients
  • Assigned tasks of preparing day-to-day activities of customer care department
  • Researched and compiled answers to provide information to customers
  • Provided timely responses to queries and complaints of customers and maintain daily sales report, offloading and shipment shortage files
  • Handled customer billing questions and resolutions.

Customer Support Executive

Bhagwati Air Express Pvt. Ltd.
New Delhi
02.2015 - 06.2018
  • Assigned tasks of handling customer queries, feedback, complaints and request
  • Responsible for maintaining and developing relationships with external and internal clients
  • Assigned tasks of preparing day-to-day activities of customer care department
  • Assigned tasks of providing timely responses to queries and complaints of customers.

Education

Bachelor of Commerce - Commerce

Delhi University
Delhi
12.2018

Intermediate -

NIOS Board
Delhi, India
04.2013

High School -

CBSE
Delhi, India
04.2011

Skills

  • Growth planning
  • Adaptability and flexibility
  • Decision-making
  • Project management
  • Mail handling
  • Report preparation

Certification

  • 2023-05 Certified Ecommerce Specialist
  • 2014-05 Tally ERP 9
  • 2011-05 Basic Computer Training

Languages

English, Hindi & Punjabi (Read, Speak & Write)

Hobbies and Interests

Gymnasium

Disclaimer

I hereby declare that the above information provided by me is true to the best of my knowledge.

Computer Literacy

Ms Office (Included Outlook), Internet (WWW, FTP), Lozics Nxt, ERP (On line client based software), Windows series, MS Office

Timeline

Senior Executive (Key Accounts)

Blue Dart Express Ltd.
10.2022 - Current

Service Account Associate

Spoton Logistics P.v.t Ltd Merged with Delhivery Ltd.
09.2020 - 09.2022

Key Account Manager

Freight Net India Pvt. Ltd. (Expan Logistics)
06.2019 - 09.2020

Senior Customer Support Executive

Pace Ex Logistics
07.2018 - 05.2019

Customer Support Executive

Bhagwati Air Express Pvt. Ltd.
02.2015 - 06.2018

Bachelor of Commerce - Commerce

Delhi University

Intermediate -

NIOS Board

High School -

CBSE

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