Lokesh Kumar
Noida
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Executive
Ienergizer
Noida
08.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
Showroom Manager
Bharti Airtel
GHAZIABAD
08.2016 - 12.2019
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Drove employee engagement and guest experience through coaching, training and developments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Relationship Executive
Vodafone Limited
GHAZIABAD
12.2012 - 02.2016
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Senior Executive
Iqor
Noida , Uttar Pradesh
10.2023 - 03.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Education
Master Of Business Administration - Marketing Management And Research
Invertis Institute of Engineering And Technology
Bareilly 09.2009 - 06.2011
Bachelor Of Science - Physics, Chemistry And Mathematics
Bareilly College Bareilly
Bareilly 07.2006 - 05.2009
Skills
Mail handling
Staff Management
Office management
Operational management
Revenue Generation
Performance improvement
Inventory oversight
Showroom setup
Interpersonal and written communication
Client Relationships
Revenue management
Strategic planning
Business planning
Business Development
Teamwork and Collaboration
Excellent Communication
Search Engine Optimization
Growth planning
Timeline
Senior Executive
Iqor
10.2023 - 03.2024
Senior Executive
Ienergizer
08.2022 - Current
Showroom Manager
Bharti Airtel
08.2016 - 12.2019
Customer Relationship Executive
Vodafone Limited
12.2012 - 02.2016
Master Of Business Administration - Marketing Management And Research
Invertis Institute of Engineering And Technology
09.2009 - 06.2011
Bachelor Of Science - Physics, Chemistry And Mathematics
Bareilly College Bareilly
07.2006 - 05.2009