kapil Dwivedi
Associate Operation Manager
Orai
Summary
Proven leader in Operations Management with a track record of enhancing customer satisfaction and reducing costs at R1RCM. Skilled in fostering teamwork and promoting service excellence, evidenced by strategic business improvements. Excels in Employee Performance Evaluations and Product and Service Knowledge, driving growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Associate Manager Quality & Process Excellence
R1RCM
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Operation Manager
R1Rcm
06.2023 - 12.2024
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
Quality Auditor
R1Rcm
05.2019 - 06.2023
- Educated and oriented employees to improve compliance with quality control protocols.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Preparing and sharing the quality insight with the Operation team.
Analyst
R1RCM
06.2014 - 05.2019
- Follow up with the insurance to check on a claim status.
- Identifying the denial reason and work on the resolution based on the guideline/SOP..
- work on high aging accounts to avoid timely filing issue.
- Work on contractual/Write off projects.
- Creating the letter/call to patient for required details like COB/Pt demographic
Associate
EXL Services Private
08.2013 - 05.2014
- Calling to the insurance on denied claims
- Follow up with the patient via call/letter where the details is required from patient.
- Work on high aging accounts on priority to avoid the TFL issue.
Education
Bachelor of Science - Mathematics
C.S.J.M University Kanpur
Kanpur Dehat 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Results analysis
Strategic planning
Presentations
Certifications:-
Lean Six Sigma Green Belt
Lean Six Sigma Black belt
Timeline
Associate Manager Quality & Process Excellence
R1RCM
01.2025 - Current
Assistant Operation Manager
R1Rcm
06.2023 - 12.2024
Quality Auditor
R1Rcm
05.2019 - 06.2023
Analyst
R1RCM
06.2014 - 05.2019
Associate
EXL Services Private
08.2013 - 05.2014
Bachelor of Science - Mathematics
C.S.J.M University Kanpur
04.2001 -
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