Kapil Mistry

Reporting to Country CIO & Director

• Growth Path
• April'21 to: Senior-IT/IS Manager
• April’16 to : Manager-IT/IS
• Mar’14 to Mar’16 : Asst.Manager- IT/IS
• Nov’10 to Mar’14 : System Network Administrator
• Mar’07 to Nov’10 : Consultant IT
• Curerently managining END user support/Front office services to all GBU Business users within India
• I am part of Central GEMS Squad and appointed as Entity Delivery Manager
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.

• FMS Engineer: - Thales India International Pvt
• Ltd
• Key Attainments:
• Technical Hardware Support
• Desktop Management Services
• Printer Management Services
• System Administration Services
• Network Management and Administrator
• Management of Help Desk to provide 24 hours help and support
• Management of Data Back Up for the Servers
• Maintaining Video Conference Services and IP PABX, Wireless Routers
• On call 27
• 7 days a week
• Responsible for implementation of all office needs, supplies, and functions
• Back-up processes and procedures

• Key Attainments:
• Provided IT Support Services to Control & Switch Gear India Ltd., Bhilwara Group, and Oriental Bank of India
• Technical Hardware Support
• Desktop Management Services
• Printer Management Services