Kapil Sharma
Udaipur
Summary
To be an efficient professional and wish to add value for growth of organization, through practical knowledge, team engagement and communication skills. I understand that working for the organization requires a team oriented candidate who should be able to deal with people in various departments; I am confident that I possess these skills, which will help me to perform the job efficiently and effectively.
Overview
15
15
years of professional experience
Work History
Senior Manager
Jana Small Finance Bank
Udaipur, Bhilwara, Jodhpur
09.2025 - Current
- Retail Assets
- Functional Area: Used Car Loan & Refinance (Generate Business from different Channels).
- Conferred with Channels to understand needs and preferences, resolve issues, and promote brand loyalty.
- Met with clients, providing product and service features and offerings.
- Maintained relationships with Channels & Customers and found new ones by identifying needs and offering appropriate services.
- Built lasting relationships with Channels through outstanding service interactions.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Manager
Axis Bank
Udaipur, Bhilwara
04.2024 - 09.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deputy Manager
Axis Bank
Udaipur, Bhilwara
12.2021 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Executive
Kotak Mahindra Prime Ltd
Jaipur
05.2018 - 12.2021
- Retail Assets
- Functional Area: Used Car Loan & Refinance (Car Loan)
Sales Support Executive
L&T Ltd
Jaipur
11.2014 - 05.2018
- Responsible for end-to-end sales of day-to-day activities.
- Coordinating with pan Rajasthan branches along with channel partners.
- Solving queries of clients and sales.
Process Developer
Genpact India Ltd
Jaipur
12.2010 - 10.2014
- Department: Collections
- Functional Area: Secured and unsecured, coordinating with North India channel partners.
- Solving queries of customers.
- Promoted as a process developer within the first year of time and youngest among other process developers.
- Trained in people management and process management through in-house workshop conducted by HOD.
- Trained by Indian Institute of Banking and Finance for collections.
Education
M.Com Previous -
Rajasthan University
JaipurB.Com -
Rajasthan University
Jaipur12th -
Raj. Board
Ajmer10th -
Raj. Board
AjmerSkills
- Good Market Knowledge of Used Car Business
- Effective handholding and coordination in the local and operational market
- Team leadership
Languages
English
First Language
Timeline
Senior Manager
Jana Small Finance Bank
09.2025 - Current
Manager
Axis Bank
04.2024 - 09.2025
Deputy Manager
Axis Bank
12.2021 - 03.2024
Sales Executive
Kotak Mahindra Prime Ltd
05.2018 - 12.2021
Sales Support Executive
L&T Ltd
11.2014 - 05.2018
Process Developer
Genpact India Ltd
12.2010 - 10.2014
M.Com Previous -
Rajasthan University
B.Com -
Rajasthan University
12th -
Raj. Board
10th -
Raj. Board