Kapil Teckchandani

Oversaw clinical research division activities to streamline operations.

• Lead and manage clinical trials across multiple therapeutic areas, ensuring adherence to protocols, GCP guidelines, and regulatory requirements.
• Develop and maintain project timelines, budgets, and resource allocation plans. Track key milestones and deliverables to ensure successful execution.
• Acted as the primary point of contact between sponsors, CROs, regulatory bodies, and internal teams. Led regular meetings and provided status updates.
• Coordinate cross-functional teams including Clinical Operations, Data Management, Regulatory Affairs, Biostatistics, and Medical Writing to drive project goals.
• Monitored site performance metrics and supported site selection and initiation.

Managed patient support program logistics to ensure effective operations.

• Led a PAN India team, ensuring timely execution of patient support activities and adherence to quality standards
• Drove patient enrollment and engagement through effective communication and mentoring, increasing team effectiveness
• Improved patient adherence and persistence via structured follow-ups and relationship management
• Monitored team performance using KPIs, call audits, and ensured compliance with SOPs
• Coordinated with stakeholders (doctors, distributors, chemists, pharma teams) for seamless program execution
• Generated and analyzed MIS reports, implementing process improvements that enhanced patient satisfaction

Oversaw medical education initiatives to enhance learning opportunities.

• Lead the planning, development, and execution of accredited CME programs while ensuring compliance with accreditation standards.
• Coordinate with medical experts, faculty, and internal teams to create accurate, engaging, and scientifically sound educational content.
• Manage project timelines, budgets, and deliverables, maintaining high quality and adherence to regulatory guidelines.
• Track program performance, evaluate outcomes, and implement enhancements to improve learner engagement and educational value.

• Resolved customer issues, ensuring post-sale satisfaction.
• Processed orders with precision and speed.
• Coordinated sales team activities by managing schedules, organizing documentation, and relaying critical information.
• Oversaw sales team schedules and documentation to ensure efficient operations.
• Communicated delays/problems to clients effectively.
• Developed weekly sales reports for North/West zones to inform strategy and decision-making.
• Preparing Sales report and dashboard for daily/Weekly for North and West Zone.
• Led teams, met customer operational needs.
• Coordinate with various function teams for collecting data and analyzing the various requirements Project Managing services.
• Coordinated cross-functional data for project management.
• Leading circle, zone teams, meeting customers and attending to their operational expectations.
• Maintained compliance with legal standards and internal policies.

• Prepared food & drink orders efficiently.
• Communicated daily specials and food ingredients to employees.
• Enhanced employee satisfaction by addressing concerns and maintaining a safe work environment.
• Collaborated with chef and cooks to develop daily menu plans aligned with customer preferences.
• Managed accounts receivable, accounts payable, and payroll to ensure accurate financial operations.
• Managed financials & opening/closing tasks.

• Directed PAN-India field operations, ensuring seamless execution of patient support programs and timely delivery of services
• Managed end-to-end patient care activities in Neurology and Oncology segments, including inbound support and accurate CRM documentation
• Accelerated patient enrollment and retention by effectively communicating program benefits and driving adherence initiatives
• Supervised and mentored team members, handling escalations and ensuring compliance with SOPs and quality standards
• Coordinated benefit distribution processes, maintaining accurate tracking and audit-ready records
• Built strong relationships with healthcare professionals and pharma stakeholders to ensure smooth program execution
• Monitored performance metrics and prepared MIS reports, identifying opportunities to improve efficiency and patient experience

• Consistently achieved required call volume while upholding high standards of Quality and Productivity.
• Excelled in swiftly comprehending and resolving customer issues, ensuring satisfaction.
• Skilled in addressing and resolving Escalation calls to maintain service excellence.
• Facilitated knowledge transfer through refreshers on new products and crm tagging, enhancing team expertise.
• Addressed and resolved escalation calls, ensuring consistent service excellence.
• Conducted team briefings and provided constructive feedback to agents, fostering continuous performance improvement.
• Demonstrated project management capabilities, overseeing various initiatives to successful completion.
• Initiated career as a Call Center Executive, adept at managing inbound calls with efficiency.