SHWETHA PRABHUKUMAR
Program & Project Management
Bengaluru,KA
Summary
Dynamic Project Manager with over 9 years of experience leading Digital Adoption Platform (DAP) and IT Infrastructure projects, complemented by 15 years in the IT sector. Proven success in driving technology implementations that enhance user adoption and streamline project delivery through effective management of cross-functional teams. Expertise in overseeing full project lifecycles ensures alignment with business objectives while consistently delivering projects on time and within scope. Committed to leveraging innovative strategies to foster collaboration, enhance client oversight, and resolve issues effectively, all while maintaining a detail-oriented approach to leadership and goal-oriented planning.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Senior Project Manager
Whatfix Private Limited
01.2022 - Current
- Led digital transformation and software adoption initiatives for Fortune 500 companies, including Heineken, Shell, Mercedes-Benz, Daimler Trucks, Twinings and General managing huge strategic programs to drive successful Whatfix product implementation(B2B SAAS) and enhance user adoption.
- Managed a portfolio between $250K to 500K in ARR, ensuring the achievement of customer goals and business objectives through strategic planning and execution.
- Directed cross-functional teams, collaborating across departments to deliver high-impact solutions aligned with client needs, utilizing a Hybrid methodology to combine Agile and Waterfall approaches for optimal project delivery.
- Co-Developed and Implemented project management tools such as RAID logs, performance dashboards, and resource utilization metrics, streamlining reporting and improving project efficiency.
- Identified and mitigated risks, ensuring on-time project delivery while maintaining alignment with business strategies.
- Contributed to process improvement initiatives, optimizing internal workflows and project management practices.
- Mentored new project managers, providing guidance on best practices in project leadership, stakeholder management, and Process understanding
- Project/Program Management
- Maintained schedules to meet key milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Project/Program Management
Dell Technologies
01.2017 - 12.2021
- Managed large IT infrastructure projects for Healthcare and Banking, Financial Services, and Insurance (BFSI) sectors, delivering solutions for enterprise and global clients within budget across varying complexities.
- Oversaw end-to-end project lifecycles, from initiation to closure, handling low-complexity engagements (e.g., storage and network upgrades, data protection deployments) to medium and high-complexity projects (e.g., host migrations, critical data migrations, SAN storage migrations, data center migrations).
- Provided comprehensive project management practice, including project scope definition, risk management, adaptable scheduling, and consistent documentation and reporting.
- Mentored new team members on processes, tools, and product specifications, enhancing team capabilities.
- Collaborated with Pre-Sales and Sales teams to review and validate Statements of Work (SOW) and Pre-Sales Proposals (PSP), refining scope assumptions.
- Developed detailed project plans outlining requirements, schedules, resource allocations, costs, and task dependencies to establish critical paths.
- Led a multidisciplinary team of Solution Architects, Delivery Engineers, Field Engineers, and Support Engineers, ensuring compliance with established standards and processes to deliver high-quality solutions.
- Leveraged strong industry knowledge and expertise to stay ahead of trends and anticipate potential impacts on ongoing projects.
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
Sr.Financial Analyst
Dell EMC Technologies
07.2013 - 12.2016
- Managed projects between Dell EMC and partners from creation to closure (SOW, PO, invoicing, etc.)
- Provided exceptional customer service by resolving complex inquiries and guiding junior staff
- Proven ability to work independently and meet deadlines
- Experienced with Oracle 11i and SAP (PROPEL R2)
- Interactive Social Media Advisor
- Provided valuable insights by leading monthly variance analysis reviews between actual results and budget/forecast expectations.
Interactive Social Media Advisor
[24]7-Inc.
11.2010 - 06.2013
- Provided technical support for Adobe software: Assisted customers with logins, purchases, installations, and activations.
- Managed customer inquiries: Responded to phone calls, emails, and in-person requests.
- Resolved customer issues: Quickly and efficiently resolved customer issues and escalations.
- Improved customer service: Reduced training time by developing a new training program and creating a customer service policy for the organization.
Education
Bachelor of Commerce - Accounting And Finance
Jyothi Nivas College
Bangalore, India 04.2001 -
Skills
Project Leadership
Client relationship management
Business Acumen
Change Management
Project Oversight
Risk Management
Decision Making
Stakeholder Engagement
Strategic Planning
Resource Planning
Cross-Functional Collaboration
Hybrid methodology
Project planning
Mentoring & Coaching
Jira
Confluence
Salesforce
Smart Sheet
Microsoft/Google Office Suite
Certification
Whatfix Digital Adoption Associate
Accomplishments
- Awarded for the best service in terms of Quality in the year 2011.
- Awarded for the Best production agent in the 2011.
- Awarded for the Best performer in the year 2012.
- Team Leadership: Awarded Silver for driving GRIR Initiatives with GBS, leading these efforts within the team.
- Consistent Excellence: Recipient of 8 Bronze awards for consistently demonstrating strong teamwork and high performance.
Timeline
Senior Project Manager
Whatfix Private Limited
01.2022 - Current
Project/Program Management
Dell Technologies
01.2017 - 12.2021
Sr.Financial Analyst
Dell EMC Technologies
07.2013 - 12.2016
Interactive Social Media Advisor
[24]7-Inc.
11.2010 - 06.2013
Bachelor of Commerce - Accounting And Finance
Jyothi Nivas College
04.2001 -