KARAN BHAGAT
Tinsukia
Summary
Dynamic Customer Care Executive with a proven track record at Stertek, excelling in complaint resolution and clear communication. Enhanced customer satisfaction through effective problem-solving and maximized sales opportunities by leveraging CRM software for personalized service. Committed to building strong relationships and delivering exceptional results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Care Executive
stertek
Bengaluru
06.2024 - 07.2024
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints
- Kept customers accurate and updated information stored on [System] CRM, for organisational, sales and customer care purposes
Relationship Manager
Monaka tea company
Dibrughar
05.2022 - 10.2023
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions
- Addressed and resolved customer complaints in efficient, effective and timely manner
- Maximised sales opportunities by determining and standardising best practices
- Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation
Education
B.COM -
Dibrughar univerisity
Doomdooma01.2021
12 th - Accounting
Sanuram high school
Tinsukia01.2017
Class 10 th -
St Patrick High School
Doomdooma01.2014
Certificate of Higher Education - PGDCA
Aditya school of banking
Skills
- Clear communication
- Complaint resolution
- Time management
- Excellent problem-solving skills
Languages
Upper Intermediate, Proficient
Personal Information
- Date of Birth: 04/14/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Timeline
Customer Care Executive
stertek
06.2024 - 07.2024
Relationship Manager
Monaka tea company
05.2022 - 10.2023
B.COM -
Dibrughar univerisity
12 th - Accounting
Sanuram high school
Class 10 th -
St Patrick High School
Certificate of Higher Education - PGDCA
Aditya school of banking
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